Sales Associate

About the role

The Sales & Client Experience Lead position at Skin Laundry requires a flexible schedule to work weekends and evenings, with a minimum commitment of 4 days per week and 16 hours per week on average. The role involves leading sales efforts, delivering exceptional client service, supporting clinic-wide retention programs, and executing operational checklists. This position also includes providing on-the-floor coaching, onboarding new team members, and fostering a supportive team environment.

Responsibilities

• Lead daily sales and conversion goals
• Deliver exceptional client service by educating clients on products, memberships, and treatments
• Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up
• Reinforce Skin Laundry's service standards and brand values during every client interaction
• Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness
• Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts
• Ensure cleanliness, organization, and merchandising standards are consistently met
• Execute operational checklists and compliance tasks as directed by the ACM or CM
• Provide on-the-floor coaching and real-time feedback to Sales Associates
• Support onboarding and training of new team members under ACM/CM guidance
• Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate
• Foster a supportive, inclusive environment that encourages collaboration and growth
• Follow and reinforce all operational policies and loss prevention procedures
• Report any safety, compliance, or operational concerns promptly
• Maintain professional conduct consistent with Skin Laundry's standards of integrity and respect

Requirements

Minimum 1–2 years of retail, hospitality, or service experience required. Leadership or keyholder experience preferred. Must be at least 18 years of age to apply. Must be able to commit to a schedule made 60 days in advance. Must be able to work weekends and evenings, with a minimum commitment of 4 days per week and 16 hours per week on average.

Skills

• Intermediate knowledge of retail operations, POS systems, and cash handling
• Familiarity with Zenoti or similar scheduling and sales software
• Strong product knowledge and passion for skincare and client education
• Advanced interpersonal skills with the ability to coach peers and foster teamwork
• Strong communication and problem-solving abilities
• Reliable, proactive, and accountable in daily execution

Benefits

Employee Benefits & Perks:

• Skin Laundry Employee Treatment & Product Discount Program
• 5 ways we give back to YOU
• We are committed to your growth
• You are our priority
• We are committed to creating a diverse and inclusive environment
• We believe that diversity and inclusion among our teammates is critical to our success as a global company

Equal Opportunity Employer: At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Accommodation Assistance: Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact PeopleTeam@SkinLaundry.com

Employment Agencies: Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to a Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry’s resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.