Sales Associate

About the role

Join Skin Laundry as a Sales Associate at our Woodland Hills - Village at Topanga location. This part-time role focuses on leading by example in achieving daily sales and conversion goals, delivering exceptional client service, and supporting clinic operations.

Schedule & Availability

• Must be available and able to work weekends (Saturday AND Sunday) regularly
• Must have availability to work a minimum of 4 days per week
• Must be able to work 16 hours per week on average, with the ability to flex to 24 hours
• Must be available to work during Clinic Operating Hours (subject to change)
• Must be able to commit to a schedule made 60 days in advance
• Ability to reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed

Responsibilities

Sales & Client Experience

• Lead by example in achieving daily sales and conversion goals
• Deliver exceptional client service by educating clients on products, memberships, and treatments
• Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up
• Reinforce Skin Laundry's service standards and brand values during every client interaction

Operational Execution

• Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness
• Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts
• Ensure cleanliness, organization, and merchandising standards are consistently met
• Execute operational checklists and compliance tasks as directed by the ACM or CM

Team Support & Peer Leadership

• Provide on-the-floor coaching and real-time feedback to Sales Associates
• Support onboarding and training of new team members under ACM/CM guidance
• Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate
• Foster a supportive, inclusive environment that encourages collaboration and growth

Compliance & Safety

• Follow and reinforce all operational policies and loss prevention procedures
• Report any safety, compliance, or operational concerns promptly
• Maintain professional conduct consistent with Skin Laundry's standards of integrity and respect

Marginal Functions

• Participate in regional meetings, trainings, or team events as assigned
• Assist with in-clinic activations, promotional events, or marketing initiatives
• Provide occasional coverage for peer shifts to ensure continuous operations

Requirements

Experience & Education

• Minimum 1–2 years of retail, hospitality, or service experience required
• Leadership or keyholder experience preferred
• Must be at least 18 years of age to apply

Technical & Operational Knowledge

• Intermediate knowledge of retail operations, POS systems, and cash handling
• Familiarity with Zenoti or similar scheduling and sales software
• Strong product knowledge and passion for skincare and client education

Interpersonal & Leadership Skills

• Advanced interpersonal skills with the ability to coach peers and foster teamwork
• Strong communication and problem-solving abilities
• Reliable, proactive, and accountable in daily execution

Additional Expectations

• Travel is not a requirement but may occasionally involve supporting neighboring stores during peak times or special events
• Flexibility in working hours, including evenings, weekends, and holidays, to meet the demands of high-volume clinic environments
• This is an on-site role requiring a strong presence during assigned shifts to lead operations, engage with clients, and support team success

Benefits & Perks

• Skin Laundry Employee Treatment & Product Discount Program
• Commitment to growth and development with a dedicated roadmap for success
• Work/life balance support including an extensive Holiday Policy and mental health initiatives
• People-first leadership approach focused on support and uplift
• Speak Up Culture encouraging feedback and open communication in a safe space
• Inclusive, humble, and kind team environment free from bullying, gossip, racism, and discrimination