Sales Associate

About the role

The Sales Associate is responsible for building long-term relationships with guests, providing exceptional guest services, and meeting sales goals and objectives. You will craft initial sales offers, adeptly handle counter offers from the guest, and reach mutually beneficial agreements when closing the sale.

Robbins Brothers offers a full-time schedule that includes on-site work in one of our showrooms. We celebrate personal and career milestones in a supportive and rewarding work environment, with one of the most competitive compensation packages in the industry.

Our Culture and Community

We seek team members who share our values and are committed to fostering a diverse, inclusive, and multicultural environment. Ideal candidates are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit. Above all, we look for those unabashedly in love with love.

Responsibilities

• Completes all required on-boarding, e-campus, and sales training modules in the assigned timeframe.
• Greets guests, builds rapport, identifies buying behavior, seeks verbal commitment, and asks for the sale.
• Crafts sales requests, handles counter offers to reach mutual agreement, and engages managers or team members for support as needed.
• Demonstrates the capability to close sales and ensures all documentation meets company policies and procedures.
• Tracks own sale close rate and develops strategies for improvement.
• Utilizes company data resources, prospecting methodology, and selling system to meet sales goals.
• Delivers the Robbins Brothers selling experience and creates guest loyalty through exceptional service.
• Builds long-term relationships with guests and follows up after the sale.
• Communicates promptly with guests via in-person, telephone, letters, emails, and text.
• Maintains accurate guest records using Salesforce and utilizes social media following company guidelines.
• Completes required product training and stays up to date on incoming merchandise.
• Demonstrates ability to sell all product categories and partners with managers to learn display best practices.
• Maintains merchandise display cases and adheres to quality control and security standards.
• Adheres to company security policies and procedures for store operations, opening, and closing.
• Demonstrates integrity, transparency, and fairness in all transactions and interactions.

Requirements

• Customer service: 3 years (Recommended)
• High-end sales: 3 years (Recommended)
• CRM software: 3 years (Recommended)
• Salesforce: 2 years (Preferred)

Benefits

• 401(k)
• Medical, Dental, and Vision insurance
• Employee discount
• Vacation

Pay

Commissioned salary with starting base

Schedule

• Day shift
• Evening shift
• Weekend shift