Sales Associate

About the role

The Sales Associate is responsible for driving revenue growth through high-quality, customer-focused sales interactions across inbound channels. This role focuses on guiding customers through the purchasing journey with a consultative approach, prioritizing customer satisfaction, product fit, and long-term brand loyalty. Sitting within the broader Sales organization, this role owns the end-to-end customer experience—from initial engagement through purchase and follow-up. Success in this role is defined by strong conversion performance, exceptional customer experience, and consistent achievement of sales targets.

Responsibilities

• Inbound Sales & Customer Engagement
  • Engage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experience.
  • Conduct discovery conversations to understand customer needs, preferences, and sleep goals.
  • Provide tailored product recommendations aligned to customer needs and lifestyle.
  • Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions.
• Sales Performance & Revenue Growth
  • Consistently meet or exceed individual monthly sales targets and performance metrics.
  • Leverage product knowledge and sales techniques to maximize conversion rates.
  • Identify and act on upselling and cross-selling opportunities to increase order value.
  • Maintain a strong sense of urgency and ownership in every customer interaction.
• Customer Experience & Relationship Building
  • Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism.
  • Build trust with customers by acting as a knowledgeable and reliable advisor.
  • Ensure every interaction reflects brand values and reinforces customer satisfaction.
• Product Expertise
  • Develop deep knowledge of product offerings, including features, benefits, and use cases.
  • Position products effectively to improve customers’ sleep quality and overall lifestyle.
  • Stay informed on product updates and industry trends to enhance credibility and effectiveness.
• Collaboration & Continuous Improvement
  • Collaborate with team members and leadership to share insights and improve processes.
  • Participate in team meetings, training sessions, and performance reviews.
  • Contribute feedback to enhance the overall customer journey and sales strategy.

Qualifications

• Strong consultative selling and customer engagement skills.
• Excellent written and verbal communication abilities.
• Results-driven mindset with a focus on achieving and exceeding goals.
• Ability to multitask and manage multiple customer interactions simultaneously.
• High level of adaptability in a fast-paced, performance-driven environment.
• Strong attention to detail and organizational skills.
• 1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.).
• Proven track record of meeting or exceeding sales targets.
• Experience working in a remote or self-managed environment preferred.
• Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace is a plus)
• Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously.
• Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth.
• Experience in DTC, e-commerce, or startup environments is a plus.
• Experience working with a BPO team is a plus.

Benefits

• Remote-first workplace (since 2016!)
• Competitive Pay
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• Generous PTO
• Wellness benefits
• Online learning resources & trainings
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!