Sales Associate

Key Responsibilities

• Learning the functionality of company CRM and ERP systems (Salesforce, SXe, PowerBI) to properly locate important customer information, product information, and execute quote and order entry.
• Assisting Account Managers with Customer Inquiries through the Power & Tel website and provide quotes or information to the customer as needed.
• Carry out outbound call engagements (prospecting) and develop quality leads/opportunities to pass to the appropriate Account Manager within a specified region.
• Accurately forecast and track leads & activities (calls, emails, meetings) using Salesforce CRM.
• Convey product knowledge to potential customers/prospects, adhering to company messaging and positioning.
• Consult with prospects to uncover how Power & Telephone Supply can solve their business challenges, then work with customers to define opportunities and allocate to other sales channels.
• Aid Territory Account Manager in recapturing “Lost Customers” that have not purchased from Power & Tel.
• Maintain customer files (current quotes, correspondence, plans, problems, etc.) and updates customer information in the computer system.
• Enter quotes and orders into the computer system while on the phone with the customer.
• Assist in advising District Sales Managers (DSMs) of all pending quotations, bids, leads, competitive information, and sales possibilities.
• Establish GP% to be used in bids, process Return Authorizations, send out correspondence & literature, and work back-order reports.
• Maintain close contact with the Purchasing Department (advises of low/high stock levels, competitive market prices, and vendor pricing discrepancies).

Additional Key Responsibilities

• Set up initial and follow up calls on high-quality sales opportunities including leads from P&T marketing campaigns, distribution partners, tradeshows and conferences.
• Serve as back up to Account Managers that are on vacation within a specific territory.
• Quickly and confidently qualify leads with customer service Department cross-training & self-development, focusing on the skills and/or attributes that will make you successful in your core role and get you set for future success and advancement.
• Maintain the integrity of the ERP/CRM systems by updating or deleting obsolete customer information and notes when necessary.

Skills Needed

• Attentive to Detail
• Clear Phone Voice
• Communication Skills
• Customer/Employee Relations Skills
• Diplomacy in Difficult Situations
• Flexible to Change
• General Computer Skills
• Mathematical Skills
• Microsoft Excel
• Microsoft Word
• Motivation Skills
• Problem-Solving Skills
• Strong Negotiation Skills
• Strong Organization Skills
• Strong Selling Skills
• Typing Skills

Minimum Educational Requirements

A High School Diploma. A college degree is preferred, but is not required.

Experience Required

The successful candidate will have 1 to 2 years previous sales or Customer Service experience. Wholesale distribution experience is preferred, but is not required.