Sales Associate

About the role

As a Sales Associate at Petco, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment for everyone who walks through our doors. This role is ideal for someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced, purpose-driven retail environment.

Responsibilities

• Pet First
  • Support the health, safety, and proper care of all animals in accordance with Petco policies and standards.
  • Share accurate product and pet care information to help customers make informed choices.
  • Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Foster the Fun
  • Greet customers and deliver friendly, helpful, and solution-focused service.
  • Create positive shopping experiences that build trust and customer loyalty.
  • Support teammates through collaboration and teamwork.
  • Help maintain an organized, visually appealing sales floor.
• Let’s Go!
  • Assist customers in selecting products and services that meet their pets’ needs.
  • Process sales, returns, and exchanges accurately and efficiently.
  • Stock shelves, replenish merchandise, and support inventory integrity.
  • Assist with store recovery, merchandising, and promotional set-ups.
  • Follow all company policies, procedures, and safety standards.
  • Support additional tasks and responsibilities as assigned.

Customer Experience & Sales

• Deliver consistent, courteous, and knowledgeable service.
• Educate customers on products, services, and promotions.
• Support store sales and service goals.

Operations & Merchandising

• Maintain store cleanliness, organization, and presentation standards.
• Assist with inventory replenishment and stock accuracy.
• Support daily operational routines and task execution.

What Success Looks Like

• Customers feel welcomed and supported during every visit.
• The sales floor is clean, stocked, and easy to shop.
• Team members work collaboratively to support store goals.
• Pets are cared for safely and responsibly.

What You Bring

• Experience & Skills
  • Previous retail or customer service experience preferred but not required.
  • Passion for animals and interest in pet care.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Basic math skills and comfort handling cash and transactions.
  • Strong attention to detail and reliability.
• Essential Functions & Work Environment
  • This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor.
  • The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
  • Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
  • Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
  • Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
  • Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
  • Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Pay

Salary Range: $12.00 – $19.50

Start Rate: $15.00