Sales Associate

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

About the role

Join our dynamic team and embark on a rewarding career where your ambition drives your success. This role focuses on creating sales through exceptional customer service and knowledge of the La-Z-Boy selling process, products, and services. You will strive to build long-term customer relationships that lead to increased sales and profitability while developing awareness of interior design.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and services offered by La-Z-Boy.
• Promote the Design program and assist the Designer to achieve established Design program sales goals.
• Consistently execute the La-Z-Boy selling process to provide a favorable experience to all customers.
• Develop and utilize sales skills including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after-sale service, and continuing contact with customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations, as well as the benefits of professional installation services.
• Execute and champion the Design process following established company guidelines.
• Support design-related functions in the store.
• Provide the highest level of customer service to all current and future customers.
• Ensure each customer has an informative and positive experience using good customer service skills and product knowledge.
• Effectively use Podium to ensure customer satisfaction and future follow-up.
• Make sound business decisions to deliver customer satisfaction and promote a team environment.
• Be responsive to incoming phone calls and emails.
• Assist in handling customer issues and/or complaints, providing appropriate solutions and alternatives.
• Maintain a positive working relationship with all store employees.
• Assist in training, coaching, and developing new peers on La-Z-Boy product knowledge and selling process/skills.
• Help promote and champion a culture of sales and service.
• Assist with maintenance of the overall visual appearance of the store, including maintaining floor and showroom displays, tagging products, maintaining accessory catalogs, and supporting floor moves.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Accurately complete daily On-Point system logs.
• Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
• Consistently schedule deliveries with customers.
• Responsible for opening and closing of the store.

Requirements

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work productively with others as a team.
• Ability to work evenings, weekends, and holidays as required.
• Initiative to meet assigned goals, missions, and objectives.
• Strong attention to detail.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Preferred Qualifications

• Bachelor’s degree in Business or a related field.

Physical Demands

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing, and listening.
• Often required to sit, walk, bend, and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

Pay

Training Pay: $16 per hour for 2-6 weeks (no commission; base rate varies by location).

Post-Training Pay:

• Base Pay: $13 per hour (varies by store location).
• Commission & Bonus: Uncapped commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales. Quarterly bonus opportunity of $1,500, based on meeting defined individual sales goals.

Average Annual Earning Potential After Training: $45,000 - $65,000+ (inclusive of base, bonus, and commission).

Schedule

• 40 hours per week.

Benefits

• Medical, Vision, Dental, and Basic Life Insurance.
• 401k retirement plan with company match of up to 6%.
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire, and either personal time (non-exempt only) or state-mandated sick time.