Sales Associate

La‑Z‑Boy Incorporated is a global team of 10,000+ transforming the power of comfort every day. We foster an inclusive environment honoring a legacy built on family, where everyone can be themselves.

About the role

Join a dynamic team where ambition drives success. This position offers competitive earnings potential: an hourly base wage plus uncapped commissions on all sales. Responsible for creating sales through exceptional customer service and knowledge of the La‑Z‑Boy selling process, products, and services. Strive to build long‑term customer relationships that increase sales and profitability. Develop interior design awareness through practical experience and interaction with a La‑Z‑Boy Designer.

Responsibilities

• Drives Sales
  • Contribute to store sales goals by selling furniture, accessories, and services
  • Promote the Design program and assist the Designer to achieve Design program sales goals
  • Consistently execute the La‑Z‑Boy selling process and provide a favorable customer experience
  • Develop and utilize sales skills: approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service, and continuing contact with previous and potential customers
  • Maximize store promotions, marketing initiatives, and grassroots programs
  • Maintain strong knowledge of features and benefits of existing and new product lines
• Design Program
  • Schedule professional home consultations to present customized room designs (sample fabrics, furniture, tables, accessory recommendations, professional installation benefits)
  • Execute and champion the Design process following established company guidelines
  • Support design‑related functions in the store
• Customer Focus
  • Provide the highest level of customer service to current and future customers
  • Ensure informative, positive experiences using good service skills, product knowledge, and the company selling process
  • Effectively use Podium to ensure customer satisfaction and future follow‑up
  • Make sound business decisions to deliver satisfaction and promote team environment
  • Respond to incoming phone calls and emails; handle customer issues/complaints with appropriate solutions
• People
  • Maintain positive working relationships with all store employees
  • Assist to train, coach, and develop new peers on product knowledge and selling process/skills
  • Promote and champion a culture of sales and service
• Operational Excellence
  • Maintain overall visual appearance: floor/showroom displays, tagging products/accessories, accessory catalogs, design center fabrics, floor moves, general cleanliness
  • Accurately complete order information, collect deposits/fees, keep orderly customer records, research payments and deliveries
  • Accurately complete daily On‑Point system logs
  • Show urgency, enthusiasm, and excitement with team and customers
  • Maintain adequate knowledge of company standards, product knowledge, and internal processes/systems
  • Consistently schedule deliveries with customers
  • Responsible for opening and closing the store

Requirements

• High School Diploma or equivalent
• Previous selling experience and ability to close a sale (strongly preferred)
• Excellent communication, customer service, and organizational skills
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence
• Demonstrated persuasion and negotiation skills
• Ability to effectively manage time and conflicting priorities
• Ability to work effectively and productively with others as a team
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays
• Initiative to meet assigned goals, missions, and objectives; motivated to achieve more
• Strong attention to detail
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Preferred: Bachelor’s degree in Business or a related field
• No supervisory responsibilities

Physical demands

• Ability to lift and/or carry up to 50 pounds
• Ability to stand for long periods
• Nearly continuous use of repetitive hand motions, hearing, and listening
• Often required to sit, walk, bend, and stoop
• Subject to inside environmental conditions
• Ability to pass background and drug screen

Pay

Training period (2–6 weeks): $15 per hour (no commissions; base rate varies by location).

Post‑training base pay: $11 per hour (varies by store location).

Commission & bonus: Uncapped commission on sales; rates vary from 2%–6% based on sales type. Quarterly bonus opportunity up to $2,000 based on meeting defined individual sales goals.

Average annual earning potential after training: $50,000–$70,000+ (inclusive of base, bonus, and commission). Individual pay based on geographic location, personal performance, qualifications, experience, and skills. The company will not pay less than state/local minimum wage requirements and will make a minimum wage adjustment if base plus commissions fall below the local minimum for the period.

Benefits

• Medical, Vision, Dental, and Basic Life Insurance
• 401(k) retirement plan with company match up to 6%
• Paid time off: 9–11 paid holidays per year
• Two weeks’ prorated vacation as a new hire
• Personal time (non‑exempt only) or state‑mandated sick time
• More details: https://learn.bswift.com/la-z-boy

Schedule

Full‑time, 40 hours per week. Must be available to work evenings, weekends, and holidays as required by business needs.