Sales Associate

Latitude has an immediate full-time opening for our Sales Associate team in the Scranton, PA area, supporting the continued expansion of home improvement services. This role serves as a strong foundation for individuals interested in long-term growth from within in sales and leadership. We offer hands-on training in home improvement service fundamentals, customer onboarding, communication, and management of renewable energy initiatives. As a Sales Associate, you will build practical skills in customer communication, remodeling, and performance tracking. Ensuring customer satisfaction in a way that suits their needs means offering support through every step. Using established sales systems and outreach strategies, our Sales Associates develop a professional framework designed to support advancement into senior sales, consulting, or leadership roles within the construction industry. Get ready to roll up your sleeves and begin a long-lasting, rewarding career!

Responsibilities

• Speak with customers to explain home improvement programs and assess eligibility
• Record confidential customer information accurately within our customer database
• Act as the face of the brand ensuring each customer has a positive experience
• Assist with account setup by collecting required information and verifying details
• Answer customer questions clearly and professionally throughout the onboarding process
• Maintain accurate records in CRM systems to track activity and follow-ups
• Identify customer needs and recommend appropriate solar service options
• Attend weekly sales meetings and ongoing training sessions with fellow Sales Associates
• Work closely with internal teams to ensure a smooth customer experience

Benefits

• Complete training and hands-on experience in home improvement sales
• Clear performance and advancement opportunities
• Supportive team environment with ongoing coaching
• Experience using CRM and digital sales tools
• Opportunity to work in a fast-growing construction industry

Requirements

• High school diploma or GED required
• 1+ years experience in a Customer service, sales, solar, roofing, client facing, or outreach role preferred (but not required)
• Excellent listening skills and a strong customer focus
• Attention to detail, strong organizational skills, and detail-oriented with excellent data entry skills
• Exceptional conflict resolution abilities
• Passion for roofing, construction, remodeling, home improvement, economics, or helping families
• Comfortable using technology and CRM systems
• Goal-oriented, reliable, and motivated to learn
• Ability to work in a fast-paced, customer-focused environment
• Reliable transportation is required