Sales Associate

About the role

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered classic clothing with current relevance and a retail environment that has a neighborhood feel. The brand is rooted in the tradition of sport, work, and play, emphasizing style over fashion with straightforward, unpretentious clothing devoid of the superfluous. With over 150 retail locations, each store is uniquely designed to reflect its town's color, character, and architecture, extending to exemplary customer service and local philanthropic engagement. The company's “Culture of Kindness” fosters respect, politeness, consideration, and empathy, creating a family‑like atmosphere focused on giving back to the community. J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York, known for being “local and loyal,” building meaningful community relationships and providing highly personalized service. The company is growing, focusing on its culture of kindness to cultivate an exceptional atmosphere in which to work and shop. We are seeking a highly motivated, results‑driven Sales Associate for our retail store, passionate about classic American Sportswear, able to achieve goals while upholding company ideals and standards. The ideal candidate is sales‑driven, leads by example in building impactful relationships, and acts as a brand expert in caring for clients, selling, and creating a unique shopping experience.

Responsibilities

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and our communities
• Provide exemplary client service to create a customer‑centric, friendly retail environment that fosters loyalty within our communities
• Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and when new product arrives
• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility
• Help create and maintain a culture of kindness that is client and team focused
• Maintain knowledge on current merchandise, pricing, and promotions to communicate to clients
• Utilize selling techniques to help overcome objectives and close a sale
• Understand sales plans, key metrics, and how they contribute to the store’s overall success
• Participate and take an active role in store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
• Effectively use the POS system to collect accurate information and provide exemplary customer service
• Plan and prioritize daily tasks and ensure the customer is the top priority
• Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards
• Answer customer questions, inquiries, and concerns to resolve customer issues in a timely manner
• Effectively communicate with customers, supervisors, peers, and other store teams
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
• Assist in the execution of all direction from Retail Operations and the Corporate Office
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment
• Understand and adhere to company policies and procedures and standards of professionalism
• Assist with opening and closing procedures and perform other key holder duties in the absence of management
• Lead by example and maintain the highest level of integrity at all times

Qualifications

• High School Diploma or GED required
• Previous retail or customer service experience preferred

Requirements

• Able to work various shifts, including weekends and holidays
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds

Skills

• Team player with strong communication and interpersonal skills
• Proven track record achieving sales goals and takes accountability for results
• Positive and self‑motivated to win every customer
• Consistently demonstrate accountability, reliability, and professionalism
• High energy and results driven
• Adapts positively to change and has strong problem‑solving skills
• Ability to multi‑task, while keeping the customer the top priority