Sales Associate

About the role

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. The brand focuses on classic clothing with current relevance, a neighborhood-feel retail environment, and a Culture of Kindness that emphasizes respect, politeness, consideration, empathy, and community engagement. As a Sales Associate, you will act as a brand ambassador, develop strong client relationships, provide exemplary service, drive sales through product knowledge, and support store operations.

Responsibilities

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and our communities
• Provide exemplary client service to create a customer centric, friendly retail environment that fosters loyalty within our communities
• Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and when new product arrives
• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility
• Help create and maintain a culture of kindness that is client and team focused
• Maintain knowledge on current merchandise, pricing, and promotions to communicate to clients
• Utilize selling techniques to help overcome objectives and close a sale
• Understand sales plans, key metrics, and how they contribute to the store’s overall success
• Participate and take an active role in store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
• Effectively use the POS system to collect accurate information and provide exemplary customer service
• Plan and prioritize daily tasks and ensure the customer is the top priority
• Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards
• Answer customer questions, inquiries, and concerns to resolve customer issues in a timely manner
• Effectively communicate with customers, supervisors, peers, and other stores teams
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
• Assist in the execution all direction from Retail Operations and the Corporate Office
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment
• Understand and adhere to company policies and procedures and standards of professionalism
• Assist with opening and closing procedures and perform other key holder duties in the absence of management
• Lead by example and maintain the highest level of integrity at all times

Requirements

• High School Diploma or GED required
• Previous retail or customer service experience preferred

Skills

• Team player with strong communication and interpersonal skills
• Proven track record achieving sales goals and takes accountability for results
• Positive and self-motivated to win every customer
• Consistently demonstrate accountability, reliability, and professionalism
• High energy and results driven
• Adapts positively to change and has strong problem-solving skills
• Ability to multi-task, while keeping the customer the top priority
• Able to work various shifts, including weekends and holidays
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds