Sales Associate

About the role

For Eyes is an optical retailer offering high-quality brands and products with great pricing, part of EssilorLuxottica, a global leader in vision care. The team consists of over 500 associates across 105 stores in the United States and Puerto Rico, dedicated to customer satisfaction and providing expert eye care and affordable eyewear.

Responsibilities

• Greets all customers with a warm welcome, exchanges names, and ensures they know what to expect.
• Shows urgency in providing service to customers and satisfying their needs.
• Custom fits glasses and precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for associates.
• Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and customer requirements.
• Attracts new customers.
• Explores the needs and priorities of customers by asking open‑ended questions.
• Is attentive to details, asks follow‑up questions for clarity, reads verbal/non‑verbal cues; reviews prescriptions and identifies special needs.
• Assists co‑workers with difficult or complex areas of product needs and prescriptions.
• Utilizes store tools and adheres to Brand Store Commitments.
• Performs work accurately and thoroughly utilizing all technology despite time pressure and customer volume.
• Demonstrates superior product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames using appropriate tools.
• Reinforces customers’ final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long‑term solutions to problems and ensures customers are satisfied and expectations are exceeded.
• Acts quickly for resolution.
• Partners with management as necessary.
• Possesses the ability to multi‑task, prioritize and manage time with competing priorities.
• Commits to delivery date and time, seeks feedback and asks for referrals.
• Strives to achieve exceptional results on Brand KPIs and competencies.
• Presents, celebrates and educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive and organized.
• Secures and protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit and strong drive for results; self‑motivated with a desire for continual learning and improvement.
• Adheres to company policies and procedures, including but not limited to discounting, promotions and inventory management.
• Sells on your feet 80%-100% of the time.
• Maintains proper dress code, including name tag and associate tablet.
• Additional duties may be assigned as needed (e.g., customer calls, dispensing eyewear).

Qualifications

• High school graduate or equivalent
• State licensure
• Optical dispensing experience

Skills

• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Basic math skills
• Awareness of current fashion trends