Sales Associate

About the role

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style for work, everyday, and special occasions. Since its launch in 1980, Express has embraced this philosophy and operates over 400 retail and outlet stores in the United States and Puerto Rico, plus the express.com online store and the Express mobile app. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model, with 50 Guideshops and an online presence at bonobos.com.

Store location: Grand Rapids Outlets.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing customer wait time.
• Positively resolve customer service-related issues as they arise, determine resolution or escalate further, and communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Requirements

• Education: High School or Equivalent
• Years of Experience: 0–2 of relevant job experience (minimum 6 months)
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends, and non-business hours
• Meets physical requirements

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills with customers, sales leadership team, and associates
• Demonstrated collaborative skills and ability to work well within a team

Benefits

• Full-time associates: Medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) with Company match; merchandise discount; Paid Time Off; parental leave for new moms and dads.
• Part-time associates: Access to individual insurance coverage through LIG Solutions (major medical, dental, vision, supplemental insurance, life insurance, and more); eligible for paid sick leave and public health emergency leave; eligible to participate in 401(k) and Roth 401(k) with Company match; Express merchandise discount; participation in Learn & Earn incentive program; voluntary benefits through YouDecide.