Sales Associate

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation, and compelling fashion movements.

About the role

As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand. You'll provide high-level service at every turn, from initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor. Your role is essential in enhancing the shopping experience and creating welcoming moments that showcase the best of our brand.

With warmth and enthusiasm, you'll guide customers through their journey, offering genuine assistance and proactive service. You'll also process deliveries, replenish stock, and merchandise the latest garments on the shop floor. Together with your team, you’ll create moments that matter.

Responsibilities

• Greet and engage with customers to provide exceptional service.
• Assist customers at the cash desk, fitting rooms, and throughout the shop floor.
• Process deliveries and replenish stock.
• Merchandise the latest garments on the shop floor.
• Offer proactive and genuine assistance to enhance the customer experience.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and complete tasks with quality.
• Strong communicator: Genuine interest in people, clear communication, and active listening to understand perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: Passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Skills

• Understanding of store operations and customer service skills from previous retail experience (preferable but not mandatory).
• Confidence in offering customers advice on fashion trends, materials, and sizing (preferable but not mandatory).
• Familiarity with fabrics (nice to have).

Schedule

Part-Time position, 10–20 hours per week.

Pay

$19 per hour.

Benefits

• 25% staff discount across all H&M Group brands, available both in-store and online.
• Inclusion in the H&M Incentive Program (HIP), designed to reward contributions and support growth within the company.
• Employee Assistance Program (EAP).
• Vacation, wellness, holiday, and parental pay.
• Commuter benefits.
• Pet insurance (enrollment).
• Additional voluntary benefits.