Sales Associate

About the role

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand. You'll have the opportunity to provide customers with high-level service at every turn. Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

Responsibilities

• Initiate conversations and assist at the cash desk, fitting rooms, and throughout the shop floor
• Process deliveries, replenish stock, and merchandise the latest garments on the shop floor

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests
• Action-oriented: Proactive and driven to take initiative and get things done with quality
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand other perspectives and needs
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends

Preferred but not mandatory

• Understanding of store operations and customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing, etc.
• Previous experience in customer service and familiarity with fabrics

Pay

This is a Part-Time position, 10-20 hours per week. Compensation: $20/hr.

Benefits

• 25% staff discount across all H&M Group brands—available both in-store and online
• H&M Incentive Program (HIP) designed to reward your contributions and support your growth within the company
• Employee Assistance Program (EAP)
• Vacation/Wellness, Holiday, and Parental Pay
• Commuter Benefits
• Pet Insurance (enrollment)
• Additional Voluntary Benefits