Sales Associate

About Comfrt

We are a mental wellness-focused apparel brand dedicated to creating products that provide comfort and ease anxiety. Our mission is to build an authentic community where our retail stores serve as a welcoming space for everyone to find their "comfort zone."

About the Role

As a Sales Associate, you are the primary connection between our brand and our community. You are responsible for delivering exceptional customer service, driving sales through product knowledge, and maintaining a high-standard store environment. We prioritize a people-first approach, treating every customer with empathy, kindness, and professional expertise.

Responsibilities

• Customer Experience & Sales
  • Brand Ambassador: Act as a representative of the brand, adhering to styling and service standards while sharing our mission with every guest.
  • Relationship Building: Develop lasting customer relationships through personalized service, product expertise, and styling advice.
  • Drive Results: Meet or exceed individual and team sales goals and KPIs (Key Performance Indicators) by providing tailored product recommendations.
  • Active Selling: Maintain high energy on the floor, managing multiple customers simultaneously and adapting selling techniques to meet business needs.
• Social Media & Engagement
  • Digital Interaction: Assist in brand-led social media initiatives and in-store activations to engage our online and local communities.
  • Short-Form Content: Participate in creating and sharing digital content (such as short-form videos) to showcase new products and brand stories.
• Operations & Visual Standards
  • Inventory Flow: Support daily operational tasks including receiving shipments, processing inventory, and managing product movement (must be able to lift up to 40 lbs).
  • Replenishment: Ensure the sales floor is consistently stocked and organized to maintain brand visual standards.
  • Transaction Processing: Efficiently handle all point-of-sale (POS) functions, including purchases, returns, exchanges, and online order pickups.
  • Maintenance: Keep the sales floor and stockroom clean, safe, and organized according to company policy.
• Teamwork & Professionalism
  • Collaboration: Foster a positive, trust-based work environment by supporting teammates in all functional areas.
  • Development: Participate in training programs and brand initiatives; be open to feedback to continuously improve performance.
  • Professionalism: Maintain a calm and professional demeanor, especially during high-traffic periods.

Qualifications

• Previous experience in retail, customer service, or a fast-paced environment is preferred.
• Strong verbal communication and interpersonal skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Physical ability to stand for long periods and handle inventory shipments.