Sales Associate

About the role

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors, and full bars across multiple locations in the United States. The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results. You will provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills, serving as a Casa de Montecristo brand ambassador.

Responsibilities

• Build relationships with customers and proactively communicate product features, benefits, and promotional information.
• Demonstrate a tenacious drive for results and accountability for becoming a trusted, successful tobacconist.
• Consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in the complete operations of the store, executing corporate initiatives efficiently and resourcefully.
• Follow all Casa de Montecristo policies, standard operating procedures (SOPs), and state and local regulations.
• Maintain visual and cleanliness standards to support the brand image.
• Ensure a comfortable, responsible, and safe environment.
• Perform other duties as assigned.

Requirements

• Previous experience in a retail, hospitality, or other service-centric environment.
• POS and/or computer skills.
• Cigar knowledge is a plus.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Exceptional interpersonal skills and a hands-on team player with a strong work ethic.
• Passionate and persistent about delivering a stellar guest experience.
• Track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability.

Work Environment

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles and is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, talk, or hear. The employee frequently is required to climb or balance, stoop, kneel, or sit, and must frequently lift and/or move up to 35 pounds. Specific vision abilities required include the ability to adjust focus.