Sales Associate

About the role

The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results. Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador. Openings: 2 part‑time, 1 full‑time.

Responsibilities

• Build relationships with customers.
• Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results.
• Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in the complete operations of the store.
• Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource‑wise manner.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintains visual and cleanliness standards to support the brand image.
• Ensures a comfortable, responsible and safe environment.
• Other duties as assigned.
• While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles.
• The employee is occasionally exposed to wet and/or humid conditions.
• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear.
• The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/or move up to 35 pounds.
• Specific vision abilities required by this job include the ability to adjust focus.

Requirements

• Previous experience in a retail, hospitality or other service‑centric environment.
• POS and/or computer skills needed.
• Cigar knowledge a plus.

Skills

• Exceptional interpersonal skills.
• Hands‑on team player with a strong work ethic.
• Passionate and persistent about delivering a stellar guest experience.
• Track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability.

Pay

$18‑20 hourly

Schedule

Ability to work a flexible schedule (night, weekends, holidays)