Sales Associate

It all began with a woman, with style so provokingly chic that the world took notice. Today, the Carolina Herrera Brand is a New York-based fashion powerhouse recognized for creating colorful collections synonymous with fabulous style and bold femininity. With the appointment of Wes Gordon as Creative Director in 2018, the House has reinforced its commitment to the codes established by the founder, while pushing the boundaries of American fashion forward in fearless and fabulous style. Carolina Herrera is a New York-based fashion house recognized for creating beautifully crafted collections synonymous with impeccable style and bold elegance. Our dedicated team is split across our New York Atelier and Corporate Offices, retail locations across the globe, and our Barcelona-based Fragrance and Make-up team.

About the role

The Sales Associate is responsible for achieving sales goals and developing lasting client relationships through providing the highest level of customer service, complying with company policies, procedures, and directives.

Responsibilities

• Sales Generation:
  • Achieve sales goals
  • Utilize the elevated levels of sales and service to maximize sales performance
  • Demonstrate an in-depth knowledge of the merchandise
  • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
  • Comply with all sales-related policies and procedures
  • Maintain a keen interest in the fashion industry and market trends
• Customer Service:
  • Provide the highest level of customer service
  • Build and maintain repeat clientele by utilizing clienteling tools
  • Resolve all client problems and complaints quickly and effectively
• Operations:
  • Ensure facility maintenance, presentation, and organization
  • Assist in the maintenance of all inventory in the stockroom and on the selling floor
  • Assist in all areas of Shipping/Receiving protocol, policies, and paperwork
  • Participate in physical inventories
  • Comply with all Point-of-Sale policies and procedures
  • Properly execute all relevant register functions
  • Adhere to work schedule, inclusive of time and attendance
  • Participate in all relevant training and development seminars, programs, and meetings as directed by store management

Requirements

• Minimum 3-5 years retail sales, preferably in the luxury market
• Excellent communication, organizational, and interpersonal skills
• Strong computer skills: MS Office, inventory software, and database software
• Ability to lift up to 25 lbs, frequent standing/walking

Pay

A reasonable estimate of the current hourly rate is $20/hour–$25/hour USD.