Sales Associate

About the Role

The Sales Associate is a key member of Bonafide's Hybrid Commercial Team, responsible for supporting healthcare provider engagement through proactive customer outreach, appointment coordination, account management, and commercial operations. Working in close partnership with Sales Executives, this role helps expand healthcare provider reach by coordinating customer interactions across multiple engagement channels. The Sales Associate manages many of the operational and customer support activities that allow field leaders to focus on high-value customer conversations and strategic business development. This role combines inside sales, customer success, commercial operations, and sales coordination responsibilities while serving as an important extension of the field organization. This role is not available for any form of immigration sponsorship or support, including completion of the Form I-983 training plan required for STEM OPT.

Responsibilities

• Customer Engagement Support: Proactively contact healthcare provider offices to schedule in-person and virtual appointments for Hybrid Territory Business Managers. Coordinate customer calendars and optimize representative schedules to maximize productive selling time. Conduct professional outbound communications to introduce educational opportunities, webinars, and promotional programs. Build positive relationships with office managers, nurses, medical assistants, and administrative staff.
• Account Management: Maintain accurate customer profiles within CRM. Update provider contact information, account preferences, and engagement history. Monitor customer activity and identify accounts requiring follow-up. Assist with onboarding newly identified healthcare providers into the commercial call plan.
• Sales Operations: Coordinate sample requests, educational materials, and collateral fulfillment. Track sample shipments and resolve fulfillment issues. Support conference planning and logistics. Prepare customer lists and appointment schedules. Assist Sales Executives with pre-call planning.
• Commercial Support: Partner with Hybrid Sales Executives to execute regional business plans. Identify opportunities to improve provider engagement. Assist with customer segmentation and territory prioritization. Support execution of marketing campaigns and customer outreach initiatives.
• Digital & Virtual Engagement: Coordinate virtual detailing appointments using approved technology platforms. Assist providers with webinar registrations and educational events. Follow up with providers after virtual programs to gather feedback and schedule future engagement. Support digital campaign execution through outbound communications.
• Customer Success: Serve as a trusted point of contact for healthcare provider offices. Resolve routine customer questions and coordinate appropriate internal resources. Ensure timely follow-up on customer requests. Deliver a high-quality customer experience through proactive communication.
• Analytics & Reporting: Maintain CRM accuracy and serve as a trusted point of contact for healthcare provider offices. Resolve routine customer questions and coordinate appropriate internal resources. Ensure timely follow-up on customer requests. Deliver a high-quality customer experience through proactive communication documentation. Generate reports to support territory planning. Track appointment activity, customer engagement, and operational metrics. Identify trends that improve regional productivity.
• Compliance: Conduct all activities in accordance with Bonafide policies and applicable legal, regulatory, and compliance requirements. Maintain accurate documentation of customer interactions.

Required Qualifications

• Bachelor's degree preferred
• 2–5 years of experience in pharmaceutical sales support, inside sales, healthcare customer service, medical office management, or commercial operations
• Excellent verbal and written communication skills
• Strong organizational and project management skills
• Experience working with CRM platforms (Salesforce, Veeva, Microsoft, etc.)
• Proficiency in Microsoft Office Suite
• Comfortable working with virtual meeting platforms (Microsoft Teams, Zoom)
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Strong customer service orientation

Benefits

• Competitive compensation programs and standout benefits providing optimal health and well-being
• Annual performance bonus
• Medical, dental and vision benefits
• 401K match
• Other wellness benefits
• Recognition program

Pay

National Target Base Pay Range: $63,000 - $105,000. For candidates in California and New York metro the Target Base Pay Range is $71,000 - $118,000, to reflect the cost of living and market conditions in those areas. Actual compensation will take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location, education, experience, qualifications and job-related skills. Base pay is only one component of the total rewards offerings.