Sales Associate

About the role

The sales associate is the public face of the company, responsible for handling all customer questions about the products and services offered. This role involves continuously updating knowledge of company products, services, and policies, with a critical focus on complaint handling to turn frustrated customers into happy ones while adhering to company policies. The associate will also maintain the presentation of the sales floor, products, signage, and displays.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise, and provide outstanding customer service.
• Operate cash registers, manage financial transactions, and balance drawers.
• Achieve established sales goals.
• Direct customers to merchandise within the store and increase in-store sales.
• Maintain superior product knowledge.
• Keep an orderly appearance throughout the sales floor.
• Introduce promotions and opportunities to customers.
• Cross-sell products to increase purchase amounts.

Requirements

• Associate’s degree or high school diploma.
• Retail sales experience.
• A professional appearance.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Ability to read, write, and perform basic math.
• Ability to stand and walk for extended periods of time.