Sales Assistant - Made To Measure Advisor

About the role

Your local store is looking for 20hrs per week Sales Assistant - Made to Measure Advisor.

Responsibilities

• You’ll be customer obsessed – always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way
• Helping and inspiring customers to create their dream vision window treatments – guiding them through creating bespoke curtains, blinds, voiles and shutters
• Advising customers on their choice of fabric, linings and headings to create beautiful custom made products to their measurements
• Owning the end to end sales process, taking the customer from a quote through to installation and completion
• Liaising with the in-store fitter, maintaining clear communication throughout the customer journey and managing the fitter’s diary
• Whilst your focus is on made to measure, you’ll trained in all aspects of customer-facing store life, such as: Tills – Offering a friendly and efficient checkout experience. You’ll take the time to check everything’s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition
• Shop Floor – Helping shoppers find exactly what they’re looking for - and maybe even something they didn’t know they needed. You’ll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people
• Hosting – When something isn’t available on the shelves, you’ll step in with confidence, using our iPad systems to place orders for home delivery, making sure no one leaves empty-handed. And when it comes to styling key areas like our ever-popular bedding displays, you’ll bring inspiration to life - giving customers the chance to feel the fabrics and find the perfect pieces for their home
• Stock & Delivery – A hands-on role that involves some heavy lifting and plenty of variety. While you’ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a backroom job - it’s customer-facing too. You’ll keep displays looking their best, update pricing, and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything’s easy to find, well-presented, and ready to go

Qualifications

You are customer obsessed - you put customers first in every interaction

You are comfortable with handling, understanding and advising on measurements

You are a clear communicator with the ability to use multiple software systems to support the customer journey throughout quoting, ordering and installation

You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers

You have a passion for fabrics and a desire to learn about all things windows

You have great attention to detail and enjoy being organised

You’ll bring your sociable nature and enthusiasm to a fast-paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us

You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step