Sales Assistant - Hydro Flask

About the role

The Sales Assistant position supports the Sales Manager for Hydro Flask, focusing on customer service, order management, and account setup. This role operates in a hybrid schedule, working 3 days onsite.

Responsibilities

• Serve as the primary point of contact for rep and retailer inquiries related to order management and product inquiries.
• Manage order entry and order revisions.
• Identify, track, and resolve order fulfillment issues and communicate to relevant teams.
• Proactively communicate with reps/retailers regarding out-of-stock concerns and suggest replacement UPCs.
• Manage the New Account Setup process for approved new accounts.
• Coordinate with Marketing team and Sales & Operations Manager to update channel resources each season.
• Communicate seasonal marketing updates to sales reps.
• Provide current inventory and ad hoc reports as requested.
• Identify and propose opportunities to increase sales to the Sales Manager.
• Work with various shared services teams to resolve account issues.
• Serve as a liaison between reps and retailers for customization orders within assigned channel.
• Ensure data accuracy in Oracle, updating retailer and rep information as necessary.
• Participate in other special projects or company initiatives as assigned.

Requirements

• Associates degree or equivalent experience.
• 1+ year of experience in Customer Service, Sales, Call Center Client-Account Support, or Account Management.
• Demonstrated high level of customer service, teamwork, and proactive problem-solving skills.
• Strong communication skills: verbal, written, and listening.
• Proficiency using MS Office: Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to effectively engage with all internal and external partners on matters of account support and selling.

Qualifications

• Minimum qualifications: Associates degree or equivalent experience.
• Preferred qualifications: Bachelor’s degree, experience with Oracle ERP System or similar system, Customer Relationship Manager (CRM) systems experience.

Skills

• High level of customer service, teamwork, and proactive problem solving.
• Effective engagement with internal and external partners.
• Strong communication skills.
• Proficiency in MS Office.
• Ability to engage with all stakeholders on account support and selling.

Benefits

• Salary + Bonus
• Healthcare
• Dental
• Vision
• Paid holidays
• Paid parental leave
• 401(k) with company match
• Basic life insurance
• Short term disability (STD)
• Long term disability (LTD)
• Paid time off (PTO)
• Paid charitable (volunteer) leave
• Education assistance