Sales Assistant, E-Commerce ( Onsite)

About the role

We are seeking a highly organized and proactive Sales Assistant to support our fast-growing e-commerce business across both Amazon and Shopify platforms. This role bridges sales operations, customer service, and order fulfillment. The ideal candidate has strong attention to detail, excellent communication skills, and the ability to juggle multiple tasks in a dynamic environment. You will work closely with the Amazon manager and Shopify Store Manager, warehouse/logistics teams, and customer support to ensure smooth day-to-day operations and exceptional customer experience.

Amazon Operations Support

• Monitor product listings, sales trends, and customer feedback
• Support in planning and executing promotional activities and pricing adjustments
• Collaborate with the Amazon team on category forecasting and inventory tracking

Shopify Store Support

• Track and manage orders from placement to delivery, ensuring timely fulfillment
• Communicate with 3PL partners and warehouses to resolve shipping issues
• Process RMAs and assist with return/refund coordination
• Ensure product and customer data accuracy within the Shopify backend

Sales & Customer Support

• Respond to customer inquiries through Amazon messages and email
• Support customers with order issues, returns, exchanges, and warranty claims
• Coordinate with internal teams to resolve technical or shipping-related issues
• Maintain accurate customer records and assist in managing CRM data
• Help prepare and maintain sales performance reports

Requirements

• 1-3 years of experience in sales support, customer service, or e-commerce operations
• Familiarity with Amazon Seller Central or Shopify platforms is a strong plus
• Proficient in Microsoft Excel
• Strong organizational and multitasking skills; detail-oriented and efficient
• Excellent communication skills with a customer-first attitude
• Able to work independently and manage priorities in a fast-paced environment
• Mandarin is preferred but not required
• Bachelor's degree or equivalent experience

Benefits

• Salary: $65K - $80K annually
• Fully paid medical, dental, and vision insurance (partial coverage for dependents)
• Contributions to 401k funds (Quarterly Employer Contributions)
• 15 days accrued vacation / 48 hours sick
• 11 paid holidays
• Health and wellness benefits, including free gym memberships
• Quarterly team-building events
• Free lunch Friday