Sales Assistant & Customer Relations

About the role

Provides general support to the Sales department.

Responsibilities

• Answer General, Customer Relations, and Sales phone lines; assisting callers with inquiries.
• Manage Sales inquiry mailbox in Microsoft Excel; respond to inquiries in a timely manner.
• Assist with order, quote, and shipping information data entry requests when needed.
• Follow up on active orders as requested to address any production or shipping concerns.
• Coordinate with logistics team to ensure products ship as instructed by Sales team.
• Coordinate and schedule meetings for the Sales team.
• Contact the customer or freight carrier on the Sales team’s behalf to obtain shipping information and/or details if needed.
• Prepare various sales, logistics and production reports.
• Update customers directly on order status when needed.
• Follow up on graphics inquiries with the customers.
• Account Management of small to medium key accounts.
• Assist team with day-to-day administration.
• Assist with other departments when needed.

Requirements

Previous experience in Office Administration, Customer Relations, Account Management, or Customer Sales.

Skills

• Good problem solving skills
• Excellent internal/external customer service skills
• Ability to work in a team environment and work productively in team assignments
• Engaged and able to prioritize
• Excellent computer skills
• Ability to develop strong relationships with customers
• Excellent organizational, planning and prioritization skills
• Fluent in written and spoken English

Benefits

Career growth opportunities and a full benefits package including a 401k plan with a company match.