Customer Relations Assistant

Job purpose

Support the organization of production and deliveries to customers based on provided forecasts, ATMs, and call offs. This role assists in the coordination of production and sales activities between CP Group factories in Europe, ensuring smooth communication and efficient service to customers.

Responsibilities

• Assist with scheduling and organizing deliveries: coordinate timely product deliveries to Beverage Division customers to ensure reliable service.
• Process and forward customer orders: receive customer orders and route them for execution as per established sales procedures to guarantee accurate fulfillment.
• Support communication between departments: liaise with Sales, Production Planning, Invoicing, Logistics, and other teams to resolve issues and efficiently meet customer needs.
• Manage ERP documentation: enter and update production orders, call offs, and shipments in the ERP system to maintain accurate records and streamline operations.
• Organize customer correspondence and arrangements: handle communications regarding production, inventory, deliveries, and complaints to keep customers informed and satisfied.
• Monitor returnable packaging and prepare reports: track packaging turnover and compile reports to support inventory management and sustainability goals.
• Assist with invoice preparation and corrections: help issue sales invoices and corrections, ensuring accurate billing for products and packaging.
• Support financial and tax reporting: help prepare monthly, quarterly, and annual balances and reports for both customers and tax representatives to ensure compliance and transparency.

Qualifications

• Secondary education or Bachelor’s Degree.
• Clear and professional communication.
• Organizational skills.
• Problem‑solving and adaptability.
• Customer orientation.
• Attention to detail.
• Knowledge of SAP ECC, SAP S/4HANA, Integrated Business Planning, and MS Office (nice to have).
• English proficiency at B2/C1 level.
• Local language proficiency.

Work Independence / Supervision Level

Moderate / General: performs a variety of routine work within established policies and procedures and receives detailed instructions on new tasks. Limited work independence. Consultative decision making.

Decision Impact

Within the scope of the role.