Customer Relationship Assistant

About the Company

Staying in business for more than 130 years is hard. Really hard. But, thanks to our great customers in the communities we serve and our entire team, we've grown from one bank, once known as The Bank of Perryville, to now 30 locations in 25 communities across Missouri. Since 1891 when the bank was founded, we've endured many events: the Great Depression, two World Wars and the Financial Crisis of 2007-2008. We are a growing, $4.2 billion institution with plans to further expand as opportunities present themselves. With our roots firmly planted in Perryville, Missouri, we continue to grow; evolving and expanding with our amazing team, customers and communities. Those principles are the reason we are still in business today: caring for people and communities is our foundation. With every financial decision we make, we bear those values in mind, every time.

About the Role

The Customer Relationship Assistant (CRA) performs a variety of tasks, the most important of which involves serving as the first point of contact for our customers. The CRA is expected to maintain the highest standard of service while providing assistance to current and potential customers who seek guidance with routine transactions, have questions about new services and products or have issues they may be experiencing.

Responsibilities

• Understand and protect all customer information. Adhere to all customer confidentiality procedures.
• Proactively engage customers with each interaction to build strong relationships
• Accurately and efficiently process a wide variety of monetary transactions while adhering to the Bank's procedures.
• Confidently know our bank products and explain the benefits to our customers.
• Actively listen to the customer in daily interactions and offers product recommendations when the product fills a financial need.
• Balance cash drawers while adhering to bank policies
• Play an active role in assisting the customer with problems or questions
• Build, develop and maintain partnerships with team members to enhance the customer experience
• Be an active participant in your own personal and professional development
• Complete required training in a timely manner.

Qualifications

• High school diploma or general education degree (GED); two to three years bank related experience and/or training; or equivalent combination of education and experience.
• Customer service and cash handling skills are preferred.
• Must be eager and willing to learn.

Benefits

• Competitive Salary
• Personal paid time off, as eligible and paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities