Customer Assistant

About the Role

The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally, providing training, occupational medicine, and innovative solutions. The Customer Assistant is primarily responsible for proctoring eLearning labs, assisting Safety Instructors in on-site or off-site training, and managing trainee registration, check-in, check-out, and badge issuance.

Responsibilities

• Performs daily eLearning lab site opening and closing procedures
• Checks in trainees, verifies identification, and escorts them to assigned computers
• Explains course and/or exam processes, provides training materials, and launches courses
• Monitors trainees, provides technical assistance, and ensures adherence to company policies
• Verifies trainee scores, posts results, and reports unethical behavior to management
• Maintains clean and professional eLearning labs, ensuring adequate inventory of supplies
• Reports course problems or discrepancies to the direct supervisor
• Greets and processes pre-registered trainees, verifies credentials, and processes payments
• Assists with course requirements, confirms training completion, and prints badges
• Addresses customer questions or problems and supports the customer service department

Qualifications

• High school diploma or general education degree (GED)
• Thorough understanding of Windows, Microsoft Office, Internet, and Windows Explorer
• Basic knowledge of computer hardware
• Ability to administer and coordinate TWIC credentialing requirements

Skills

• Strong customer service and communication skills (written and oral)
• Ability to work independently and in a fast-paced environment
• Proven ability to work under pressure and make effective decisions
• Willingness to cross-train and assist other departments

Physical Demands

The role requires regular reading, talking, and hearing, as well as frequent standing, walking, sitting, and handling of training equipment. Occasional lifting and/or moving of up to 25 pounds is necessary. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The job is typically in an office environment but may require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Reporting Responsibilities

The Customer Assistant reports directly to the Branch Supervisor or Customer Service Supervisor and does not have direct reports.