Sales Assistant

Responsibilities

• Respond to incoming customer inquiries by email and provide timely, helpful support related to products, pricing, and order status.
• Prepare accurate quotes based on customer needs and communicate pricing details clearly to help drive sales activity.
• Enter customer orders into the company system with close attention to accuracy, completeness, and turnaround time.
• Monitor open orders and follow up as needed to confirm receipt, address questions, and keep customers informed throughout the process.
• Work closely with internal team members to help maintain efficient day-to-day sales support and customer service operations.
• Use Outlook and Excel to manage communication, track information, and support routine administrative sales tasks.
• Assist with handling customer requests related to hydraulic products, applying prior product knowledge when available.
• Navigate business software such as Epicor/Prophet 21 to support quoting, order management, and customer account activity.

Requirements

• Previous experience in inside sales, sales support, customer service, or a similar office-based role.
• Strong ability to communicate clearly and professionally with customers over the phone and through email.
• Experience preparing quotes, processing orders, and maintaining accurate sales records.
• Proficiency with Microsoft Outlook and Excel for daily business use.
• Comfort learning and using ERP or order management systems; experience with Epicor or Prophet 21 is an advantage.
• Strong technical aptitude and the ability to adapt quickly to office systems and workflows.
• High level of organization, attention to detail, and follow-through when managing multiple customer requests.
• Exposure to hydraulic products or industrial distribution environments is preferred but not required.