Sales Assistant

Responsibilities

• Provide clerical and administrative support to the sales team, including reviewing sales orders for completeness, accuracy, and timely delivery.
• Provide daily administrative support, including greeting visitors, coordinating incoming and outgoing deliveries, arranging conference calls and appointments, coordinating travel schedules, and organizing customer events.
• Serve as a key point of contact and resource for the sales team, customers, and internal departments.
• Act as a liaison between customers, the sales team, and other departments to ensure effective communication and complete customer satisfaction.
• Maintain current and accurate customer information and records.
• Monitor and communicate sales order status, delivery updates, and order-related issues to the sales team and other internal stakeholders as needed.
• Facilitate the proper handling, completion, and approval of customer documentation; create, maintain, and manage various reports.
• Enter and maintain sales orders in the Lumber Track Inventory Sales System.
• Order and maintain sales and office supplies and coordinate equipment maintenance as directed.
• Answer and direct telephone calls, provide information as appropriate, and record messages when necessary.
• Retrieve customer data, sales records, and other documentation upon request.
• Aid in planning, coordinating, and managing company and customer events.
• Interpret and implement management policies, procedures, and operating practices as directed.
• Aid in the development, preparation, and communication of quarterly and year-end sales data and reports.
• Investigate significant customer matters, including documentation requirements, customer concerns, and complaints; communicate findings, status, and resolutions to the sales team and other departments as directed.
• Assist with inventory management and coordinate with the distribution center to expedite orders and resolve delivery issues as necessary.
• Support pre-sales and post-sales activities to ensure accurate order processing, timely fulfillment, and a positive customer experience.
• Utilize personal vehicle to attend company events, meetings and run business errands.

Qualifications

• High school diploma or GED; and/or a minimum of two years related experience.
• Must maintain and carry a valid driver license and remain eligible and capable of operating company vehicles including automobiles and trucks in accordance with company policy guidelines.
• To perform this position successfully, an individual should have strong knowledge of Microsoft Office Suite including Word, Excel, Outlook, and Power Point.
• MS Access experience is a plus.
• Ability to speak and communicate effectively before groups of customers or employees of organization.
• Familiarity with lumber terminology and lumber calculation is a plus.

Physical Demands

• Prolonged periods of sitting while working at a computer and using standard office equipment.
• Regular use of hands and fingers to operate office equipment, including computers, and phones.
• Frequent reaching with hands and arms; occasional standing, walking, bending, and light lifting of office materials.
• Ability to occasionally lift and/or move items weighing up to 10–15 pounds.
• Specific vision abilities required include close vision for computer work and document review, as well as the ability to adjust focus.

Work Environment

• Work is primarily performed in a professional office setting with moderate noise levels.
• Frequent interaction with internal teams, customers, and vendors via phone, video, and in-person meetings.
• May require travel for customer visits, meetings, or company events.
• Position may involve managing multiple priorities and deadlines in a fast-paced environment.