Sales Assistant

About the Role

The Sales Assistant plays a vital role in the daily operations of the Holly Hunt showroom, providing administrative, operational, and client-facing support to Sales Associates. Serving as a central point of coordination between clients, the Corporate Office, outside sales partners, and vendor partners, this position supports the full lifecycle of client orders—from initial inquiry through fulfillment. The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to manage multiple priorities while delivering a polished and service-driven client experience consistent with a luxury brand.

Responsibilities

• Serve as a first point of contact for inbound client inquiries, professionally handling and routing calls to the appropriate Sales Associate
• Greet and acknowledge all clients entering the showroom, ensuring a welcoming and professional experience
• Assist clients in the showroom and via phone or email, as needed
• Support Sales Associates with quote preparation, order entry, and ongoing order management
• Review all orders to ensure accuracy, completeness, and compliance with internal policies prior to submission
• Process client payments, including deposits and credit card transactions, and release orders in accordance with company procedures
• Prepare, verify, and submit COM ID forms to vendors as required
• Track, follow up on, and update approvals for SFAs, DFAs, and CFAs
• Manage post-order updates, including ship-to changes and expedited or revised freight requests
• Coordinate freight logistics by confirming shipping details, freight charges, and delivery requirements
• Run and maintain weekly order status reports, proactively managing open orders and communicating estimated completion dates (ECDs) and requested delivery dates (RDDs) to clients and sales staff
• Review order hold reports and collaborate with internal teams to resolve issues and move orders forward
• Expedite priority and time-sensitive orders in partnership with the Client First team
• Monitor and follow up on balance-due notices to ensure timely payment collection
• Provide proactive shipment tracking updates and delivery confirmations to clients
• Prepare and submit refund requests for overpayments as needed
• Contribute to overall showroom coverage, including breaks and peak business periods
• Pull product samples, tear sheets, and conduct fabric searches to support sales and client requests
• Assist with showroom initiatives such as mailers, e-blasts, and other client communications

Qualifications

• Bachelor's degree or equivalent experience required
• 1–2 years of experience in a retail, showroom, design, or client service environment; luxury brand experience preferred
• Strong organizational skills with the ability to multitask and manage competing priorities
• Excellent written and verbal communication skills
• High attention to detail and commitment to accuracy
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to lift up to 20–50 pounds as needed

Compensation

Compensation range for this role is $65,000.00 - $68,500.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

Benefits

• Medical, Prescription Drug, Dental, and Vision insurance
• Health Savings Account and Dependent Day Care Savings Account
• Life Insurance, Disability and Other Insurance Plans
• Paid Time Off (including Vacation and Parental Leave)
• Holidays
• 401(k)
• Short/Long Term Disability
• Special perks reserved for our associates