Sales Assistant

About the role

A sales assistant supports the product specialist by assisting customers, managing paperwork, and ensuring a smooth sales process, while also maintaining a professional and welcoming environment.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Answer customer questions about vehicles, financing, and the sales process.
• Help customers find the right vehicle by understanding their needs and preferences.
• Prepare vehicles for test drives and ensure they are clean and presentable.
• Assist sales representatives with managing customer inquiries and follow-ups.
• Process paperwork, including sales orders, contracts, and financing applications.
• Maintain accurate records of customer interactions and sales data.
• Cook with other departments (e.g., finance, service) to ensure a smooth customer experience.
• Assist with special events and promotions.
• Follow up with customers after their purchase to ensure satisfaction.
• Maintain a positive and professional attitude.

Qualifications

• Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and colleagues.
• Customer Service Skills: A strong customer service orientation is crucial for building rapport and resolving customer issues.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Computer Skills: Proficiency in using CRM software and other dealership systems.
• Product Knowledge: A good understanding of vehicles, financing options, and dealership policies is helpful.
• Teamwork: Ability to work collaboratively with sales representatives and other team members.
• High School Diploma or Equivalent:
• Previous experience in a similar role is preferred