Sales Applications Product Manager

About the role

The Business Application & Process Product Manager is responsible for operationalizing how we sell and serve customers through systems, workflows, and data. This role translates sales processes, customer experience requirements, and business priorities into scalable applications and integrated workflows that drive productivity and measurable business outcomes.

Responsibilities

• Own and continuously improve core sales and customer systems (e.g., CRM, e-commerce) and the associated workflows that support how the business sells and serves customers
• Define and manage the application vision, roadmap, and priorities, including maintaining a clear and prioritized backlog of work
• Translate sales processes, customer experience requirements, and business needs into scalable system workflows and integrated solutions
• Identify gaps, inefficiencies, and friction across systems, workflows, and user experience, and lead improvements to drive consistency and scalability
• Partner cross-functionally (Sales, Enablement, Customer Experience, Marketing, Operations, Finance, IT) to gather requirements, align priorities, and ensure solutions meet business needs
• Serve as the primary business interface for application initiatives, translating requirements into clear specifications and guiding decision-making that includes user feedback
• Collaborate with IT and other partners to deliver solutions, coordinate cross-functional execution, and ensure alignment from design through implementation
• Drive adoption of systems and workflows in partnership with Sales Enablement and business leaders, ensuring usability and minimizing user friction
• Monitor adoption, performance, and business impact, and continuously refine systems, workflows, and priorities based on insights and feedback

Requirements

• 5+ years in business application product management, sales operations, or business applications
• Experience with CRM, ERP, and workflow tools
• Strong cross-functional leadership and prioritization skills
• Demonstrated success translating business needs into technical solutions
• Strong product management discipline (roadmap, backlog, delivery)
• Strong business acumen and communication skills

Qualifications

• Experience with Agile delivery
• B2B or industrial/manufacturing experience
• Implementing process improvement through methodologies such as Lean, Six Sigma, etc.
• Experience with AI-enabled tools and automation

Benefits

• Compensation: annual merit-increase program, salary range of $108,500-$162,700
• Annual Incentive Program, offering a cash bonus targeting 15% of base pay
• Comprehensive employee benefits plan, including medical, dental, vision, short and long-term disability, and life insurance
• Pre-tax Health Savings Account option with company contribution
• Voluntary Long-Term Care and Employee Assistance Programs
• 401k plan with company match and annual contribution equal to 5% of base salary
• Paid Time Off or Vacation: 3-weeks of paid vacation, 11 paid holidays, and paid parental leave