Sales and Support Plumbing Coordinator

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Relocation bonus
• Signed bonus ($3,000 after 90 days)

Employment Type

Full-time

Compensation

$30-40 per hour plus 3% sales commission

Schedule

8-5pm Monday – Friday (40 Hours)

Location

Silverthorne, CO (Serving Summit, Eagle, Lake, Grand County)

Position Overview

Benjamin Franklin Plumbing of the Rockies is looking for a motivated, dependable, and customer-focused individual to join our team in a unique hybrid role.

Key Responsibilities

• Assist senior technicians with plumbing and HVAC installations.
• Prepare work areas and trucks and order materials for scheduled jobs.
• Complete basic plumbing services such as drain cleanings, replace garbage disposals, and other minor plumbing repairs.
• Visit customers’ homes to assess plumbing concerns and discuss solutions.
• Identify appropriate repair, replacement, or installation options.
• Explain recommendations clearly and in homeowner-friendly language.
• Prepare accurate estimates using company pricing and estimating procedures.
• Present customers with suitable options at different price points when appropriate.
• Answer questions honestly and help customers make informed decisions.
• Follow up on open estimates and maintain accurate customer records.
• Cook up approved work with dispatchers, technicians, and warehouse staff.
• Build trust through professional, ethical, and low-pressure communication.
• Look for legitimate opportunities to improve the customer’s comfort, convenience, safety, and plumbing reliability.

Qualifications

• 3-5 years of plumbing, construction, or hvac experience is required.
• 3-5 years of customer service experience is preferred.
• Basic knowledge of plumbing/hvac tools, materials, and residential systems.
• Strong customer-service and communication skills.
• Comfortable discussing pricing, preparing estimates, and recommending solutions.
• Willingness to learn and accept coaching from experienced technicians and managers.
• Ability to work independently while also contributing to a team.
• Basic computer, tablet, or smartphone skills.
• ServiceTitan experience is a strong plus.
• Valid driver’s license and an acceptable driving record.
• Ability to pass any required background check.
• Plumbing apprentice registration or relevant certification is preferred.

Physical Requirements

• Ability to lift and carry up to 100 pounds.
• Ability to work in crawl spaces, mechanical rooms, garages, and other confined areas.
• Ability to stand, kneel, bend, climb, and work with tools for extended periods.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely operate company vehicles and material-handling equipment, once authorized.