Sales Support Coordinator

Position Summary

The Sales Support Coordinator is a highly collaborative, service-oriented role responsible for supporting Easy Ice sales teams and ensuring a seamless customer and prospect experience. This position supports an assigned sales team—Field Sales, Strategic Growth, or Enterprise—and is also cross-trained to assist other sales channels as needed. The Sales Support Coordinator partners closely with Sales, Operations, Supply Chain, and Installation Coordinators to help execute the sales process from initial contact through onboarding.

Essential Duties & Responsibilities

• Manage inbound sales calls and online submissions, ensuring professional and timely responses.
• Qualify and assign leads to the appropriate sales team based on territory or account type.
• Aid in preparing, processing, and submitting customer agreements.
• Cross-train to assist other sales groups as needed.
• Support new customer onboarding by communicating next steps and expectations.
• Maintain CRM data accuracy, update interaction notes, and track opportunity status.
• Foster a positive customer experience by delivering clear, professional communication.
• Identify potential issues early and facilitate proactive problem-solving between Sales and Operations.

Qualifications

• Education: High school diploma required; Associate degree or higher preferred.
• Experience: Previous experience in sales support or customer service preferred.

Skills & Attributes

• Exceptional verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with Salesforce and Microsoft Office Suite.
• Customer-focused mindset with strong problem-solving skills.
• Ability to work independently in a remote environment.

Work Environment

• Remote position requiring reliable internet and a professional workspace.
• Frequent computer and phone use; headset recommended.
• Must have sufficient visual acuity for extended computer work.

Benefits

• Competitive pay
• Excellent Medical/Dental/Vision/Group Life Insurance
• 401(k) Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands-on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun, fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other