Sales and Support Manager

About the Role

This position focuses on driving customer satisfaction and providing feedback to Satair’s relevant functions or management to identify areas for improvement. You will be responsible for meeting sales and marketing goals, prioritizing tasks, and coordinating sales activities in close cooperation with the Head of Sales and Support and other departments within Satair (Beijing) Co Ltd.

Responsibilities

• Prioritize and plan sales and activity tasks in collaboration with the Head of Sales and Support.
• Collect and provide market intelligence to ensure high-quality customer service.
• Create and execute customer account plans within your sales area.
• Provide regular reporting on customers and the competitive landscape.
• Develop and follow up on general sales initiatives.
• Establish correct pricing and quotations to optimize profit in your sales area.
• Meet sales budgets based on an evaluation of total sales potential.
• Contribute to the production of quarterly reports and sales forecasts.
• Develop knowledge of products, competitors, and political/inter-cultural conditions.
• Monitor and report on market conditions affecting Satair’s competitive ability, including competitor behavior.
• Keep the Head of Sales and Support informed about budget or plan divergences and propose mitigating actions.
• Promote cross-selling and up-selling strategies for growth accounts.
• Assist the Product Marketing Department by providing market insights and participating in customer meetings.
• Comply with Satair’s management principles, quality regulations, ethics, and compliance policies.
• Optimize business procedures using Satair’s IT systems (e.g., SAP, SVA, Business Objects).
• Identify and propose solutions for organizational inefficiencies.
• Stay informed about the latest developments in Satair’s business.
• Participate in occupational safety and health initiatives.
• Contribute to a positive and inspiring work environment.
• Maintain awareness of compliance risks and act with integrity to uphold the company’s success and reputation.