Sales and Service Supervisor

Overview

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best‑performing rental housing company in America – one that continues to get better as it grows. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can’t. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The Role

Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? Vivmark Residential is searching for a Sales and Service Supervisor (Assistant Community Manager) to spearhead office operations, set new standards for quality, and ensure residents experience luxury living. This leader will assist the Community Manager in executing an effective sales and marketing strategy, delivering consistent positive customer experiences, and coaching leasing consultants to achieve community goals.

Responsibilities

• Assist in determining community sales goals and motivate/coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads while presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner, ensuring high customer loyalty and satisfaction.
• Assist in developing, implementing, and/or monitoring programs to maximize revenue, control expenses, and improve customer experience.
• Support residents during move‑in, lease renewals, move‑out, and resident transfers.
• Call or visit competitive market communities to update market surveys and stay apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state, and local laws and regulations, particularly those related to fair housing.

Requirements

• 1–3 years of multifamily experience or related experience/education in a hotel, retail, or restaurant environment.
• 1 or more years of supervisory or training experience.
• High school diploma or equivalency (GED) required; bachelor's degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid vacation and company holidays.
• Exclusive team‑member housing discounts.

Pay

Total Base Pay Range: $52,500.00 – $74,000.00

Schedule

Full‑time position; 40 weekly scheduled hours.