Sales and Service Representative Registry (60664)

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We have job description: Work schedule details given. Also description of role: "As a Sales and Service Representative Registry, you will provide sales and service..." That's about the role. Then "What You Will Do" with Sales, Member Service, Daily Operations bullet points. Then "Qualifications" with bullet list. Then "Why AAA Northeast Career Growth..." etc. Then "What We Offer" with benefits. Then "Compensation:" mentions competitive base pay etc but no specific numbers. According to rules: do NOT create Pay/Schedule/Benefits sections unless posting actually states them. We have schedule details (work schedule). We have benefits details (What We Offer). We have compensation mention but no specific numbers; "Competitive base pay, annual bonus opportunities..." This is vague but still states compensation info. The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state compensation (though vague). Should we include Pay section? It says "Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation." That's some content. So we can include Pay section with that text. Schedule: we have work schedule details. So include Schedule section. Benefits: we have What We Offer details. So include Benefits section. About the role: we have introductory paragraph describing role. So include About the role. Responsibilities: we have "What You Will Do" with Sales, Member Service, Daily Operations. That's responsibilities. Requirements: we have Qualifications section (What You Will Need). Could map to Requirements or Qualifications. The instructions list possible headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to use. We have qualifications (education, experience, background check). Could be Requirements or Qualifications. Since both are listed, we can pick one. Probably use Qualifications for the bullet list. Requirements could be left out if not distinct. We have no separate Skills section besides maybe implied but not explicit. So we omit Skills. Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. We need to use

for each heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. We need to exclude EEO etc. Also remove duplicated lines. Let's extract content. About the role: The paragraph after schedule? Actually the description: "As a Sales and Service Representative Registry, you will provide sales and service to members in the areas of membership, reservations, and other branch products and services both in-person and over-the-phone. In select states, provide registry services and ensure compliance and state regulations are met. The Sales and Service Representative Registry will achieve assigned standards for sales and referrals, recommend club products and services, and embody club mission and value statements with all interactions." That's about the role. Responsibilities: Under "What You Will Do" with subheadings Sales, Member Service, Daily Operations. We need to capture bullet points. Let's list responsibilities: Sales: - Consistently meets or exceeds monthly and annual position-related performance metrics while achieving member satisfaction scores to support a positive and high-quality member experience and contribute to the Club’s overall goals and objectives. - Develops and maintains comprehensive knowledge of AAA Northeast products and services and applies the Five Diamond Service process, cross-selling techniques, and club and department training to educate members on available benefits and key performance indicators while maintaining a positive member experience. - Stays current on branch and registry-related promotions and initiatives and recognizes opportunities to improve individual sales effectiveness and overall operational performance. Member Service: - Develops and maintains comprehensive knowledge of AAA Northeast products and services, using this information to promote the sale of memberships, including upgrades, auto-renewal, and digital membership. - Utilizes technology and product knowledge to promote the AAA credit card program, business line referrals, and other club initiatives. - Processes changes to existing memberships and assists members with questions or issues as they arise. - Delivers accurate, timely, and complete information to members regarding club products and services while maintaining department service standards. - Provides service to members both in person and over the phone and supports club partnerships, including Registry Services, TSA, and other applicable offerings. - In select locations, provides registry and/or TSA services by handling and processing confidential documents and information, entering data into required databases and systems, and reviewing applications and forms for completeness. Services may include, but are not limited to, license or ID renewals and vehicle registration renewals, performed in compliance with applicable laws, rules, regulations, and service standards. - Provides assistance with travel-related services and member needs including accommodations and points of interest, mapping and routing, and potential hotel or car rental reservations. - Promotes and assists members with International and InterAmerican Driving Permits, passport photos, foreign currency, theme park tickets, entertainment tickets, and other applicable club products and services. - Listens actively to uncover member needs and concerns through meaningful, professional conversations that build trust and understanding. - Speaks comfortably and confidentially with members ensuring respect, discretion, and alignment with AAA Northeast privacy, security, and service standards. Daily Operations: - Acts as a liaison with internal departments including Travel, Insurance, Membership, Finance, IT, and Member Relations to coordinate information and support resolution of member and departmental issues. - Performs all job duties in accordance with department policies, procedures, and practices within defined scope of authority, including consistent adherence to all Club and department safety and security protocols. Qualifications (What You Will Need): - High School Diploma or GED required - 1-3 years Customer Service with a focus in Sales required - Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements required - Must meet individual state requirements to perform registry and/or TSA services; including clearing federal/state specific background checks/processes required Benefits (What We Offer): - Award-Winning: We’ve been named as a Top Employer for the last 7 years - Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options. - Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period - Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually - Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more! Pay: - Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. - The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location. Schedule: - Work schedule: 40 hours to be worked 5 days a week between the hours of 8:00 am to 5:30 pm with a minimum of 2 Saturdays per month to be worked from 8:00 am to 2:30 pm. We need to ensure we don't repeat job title as heading. Already not. We must not include boilerplate like EEO etc. Remove that. Now produce HTML fragment. We'll wrap each section in

  heading then content. For lists, use

  • . For prose, use

    . We need to decide which content is list vs prose. About the role: could be a paragraph (

    ) containing the sentences. Responsibilities: we have subheadings Sales, Member Service, Daily Operations. Should we make those as headings? The instruction only allows those specific headings; we cannot add extra headings like Sales etc. So we should keep responsibilities as a list of items, maybe grouping but not using extra headings. Could we embed subheadings as ? Not prohibited but better to keep simple: just a list of all responsibility items. However we risk losing structure. But instruction says use

    • for any list of duties/requirements/benefits. So we can make a single
      with
      • for each duty. That's fine. Similarly Qualifications: list. Benefits: list. Pay: maybe list or prose. It's two sentences; could be
        with two
        • or

          . Since it's a list of compensation items, we can use

          . Schedule: single sentence; could be

          . Let's craft. Check for any duplicated lines: we have repeated "required" after each qualification line; we keep as is. Now produce HTML. Be careful to not include any markdown fences. Let's write:

          About the role

          As a Sales and Service Representative Registry, you will provide sales and service to members in the areas of membership, reservations, and other branch products and services both in-person and over-the-phone. In select states, provide registry services and ensure compliance and state regulations are met. The Sales and Service Representative Registry will achieve assigned standards for sales and referrals, recommend club products and services, and embody club mission and value statements with all interactions.

          Responsibilities

          • Consistently meets or exceeds monthly and annual position-related performance metrics while achieving member satisfaction scores to support a positive and high-quality member experience and contribute to the Club’s overall goals and objectives.
          • Develops and maintains comprehensive knowledge of AAA Northeast products and services and applies the Five Diamond Service process, cross-selling techniques, and club and department training to educate members on available benefits and key performance indicators while maintaining a positive member experience.
          • Stays current on branch and registry-related promotions and initiatives and recognizes opportunities to improve individual sales effectiveness and overall operational performance.
          • Develops and maintains comprehensive knowledge of AAA Northeast products and services, using this information to promote the sale of memberships, including upgrades, auto-renewal, and digital membership.
          • Utilizes technology and product knowledge to promote the AAA credit card program, business line referrals, and other club initiatives.
          • Processes changes to existing memberships and assists members with questions or issues as they arise.
          • Delivers accurate, timely, and complete information to members regarding club products and services while maintaining department service standards.
          • Provides service to members both in person and over the phone and supports club partnerships, including Registry Services, TSA, and other applicable offerings.
          • In select locations, provides registry and/or TSA services by handling and processing confidential documents and information, entering data into required databases and systems, and reviewing applications and forms for completeness. Services may include, but are not limited to, license or ID renewals and vehicle registration renewals, performed in compliance with applicable laws, rules, regulations, and service standards.
          • Provides assistance with travel-related services and member needs including accommodations and points of interest, mapping and routing, and potential hotel or car rental reservations.
          • Promotes and assists members with International and InterAmerican Driving Permits, passport photos, foreign currency, theme park tickets, entertainment tickets, and other applicable club products and services.
          • Listens actively to uncover member needs and concerns through meaningful, professional conversations that build trust and understanding.
          • Speaks comfortably and confidentially with members ensuring respect, discretion, and alignment with AAA Northeast privacy, security, and service standards.
          • Acts as a liaison with internal departments including Travel, Insurance, Membership, Finance, IT, and Member Relations to coordinate information and support resolution of member and departmental issues.
          • Performs all job duties in accordance with department policies, procedures, and practices within defined scope of authority, including consistent adherence to all Club and department safety and security protocols.