Sales and Service Represenative (59577)

About the role

Join a team that is continuously innovating to create the best experiences for members. Work for a company that has been rated a top employer and best place to work across the Northeast year over year. Be part of a company committed to giving back to the community.

Responsibilities

• Develops comprehensive knowledge of products and services offered by AAA Northeast.
• Promotes the sales of memberships, including upgrades, auto-renewal and digital membership.
• Makes any changes on existing memberships and assists members with any issues that may arise.
• Delivers accurate and timely information to members regarding club products/services.
• Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.).
• In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems.
• Serves as a liaison with other departments to coordinate and gather appropriate information for the member or department issues.
• Acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues.
• Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols.

Qualifications

• High School Diploma or GED
• Customer Service with a focus in Sales
• Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements
• Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes

Benefits

• Best-in-class health plans
• Company matching 401(k)
• Free AAA membership
• Vacation, holiday and sick pay
• Competitive salary
• Incentives

Pay

Competitive salary

Schedule

Daytime schedule

Skills

• Customer Service
• Sales
• Operational Skills

Benefits

• Best-in-class health plans
• Company matching 401(k)
• Free AAA membership
• Vacation, holiday and sick pay
• Competitive salary
• Incentives

Qualifications

• High School Diploma or GED
• Customer Service with a focus in Sales
• Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements
• Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.