Sales and Service Client Services, VP

About the role

This is a Client Service Manager role in the US Asset Owners division. The candidate will manage a team of 6-8 client service leads and be responsible for multiple complex client relationships, manage client activities and ensure timely resolution of inquiries. The client service manager will be responsible for building and maintaining strong relationships with both external clients and internal service partners. You will monitor and oversee the performance of all business unit shared service teams as it relates to the overall service delivery for our clients and be responsible for overall client service excellence.

Responsibilities

• Be responsible for managing a team of 6-8 individual client service leads
• Provide ongoing support and development of individuals in your team
• Engage with senior client contacts
• Work collaboratively with relationship management assigned to your clients to deliver an outstanding client experience
• Ensure client satisfaction of inquiries are satisfactorily responded to and resolved. Measured through surveys and direct feedback
• Has accountability for liaising with global delivery and shared service teams and other business unit areas as required to escalate and resolve client's service and operational issues
• Facilitate communication to ultimately ensure an effective operating environment
• Work in conjunction with individuals on the team as well as Shared Services/COEs, outsource partners, other business units as well as external clients as needed to ensure seamless processing according to the fund’s policies, client’s procedures and that all SLAs are met
• Collaborate with teams and management across organization on various projects, oversight, committees, KPIs, etc.
• Share knowledge and information related to new developments, service issues, and new business opportunities
• Compile client documentation, organize internal meetings and assist with developing meeting materials
• Maintain functional and technical knowledge across multiple disciplines
• Perform other duties as assigned

What We Value

• Strong communication and organizational skills with a consultative mindset
• Capable of thinking strategically and analytically with a demonstrated ability of driving execution
• Absolutely acts with a high level of responsiveness
• Self-motivated, strong work ethic
• Strong ability to adapt to change and multi-task

Education & Preferred Qualifications

• BS/BA degree required
• Minimum of 10 years of related experience, preferably in financial services industry

Pay

$110,000 - $188,750 Annual

Schedule

N/A

Benefits

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.