Sales and Service Associate III

About the Role

As a Sales and Service Associate III (SSA III), you will provide exceptional customer service by efficiently managing customer interactions and delivering solutions tailored to customer needs. This role involves handling transaction processing, establishing new customer relationships, and enhancing existing relationships through in-branch and phone interactions.

Responsibilities

• Attract and retain customer relationships by delivering outstanding service in person and by phone, identifying customer needs, and suggesting appropriate products and services.
• Serve as the primary customer contact for transaction processing, new account opening, and account maintenance requests.
• Handle transactions at the teller line and transition to a lobby workstation for customer conversations and new account openings.
• Process deposits, verify amounts, examine checks for proper endorsement, enter deposits into computer records, and place holds on accounts for uncollected funds.
• Provide a full range of customer services, including wire transfers, explaining bank products and services, gathering customer information for new accounts, and processing updates or maintenance on existing accounts.
• Serve as an IRA specialist for opening new IRAs, processing contributions, and distributions.
• Participate in retail sales, service, and product training meetings, branch huddles, and other scheduled meetings; assist in branch adherence to operations and audits.
• Promote and offer solutions for all retail bank products and services, including checking, savings, money market, certificates of deposit, debit cards, online/mobile banking, and consumer loans, including HELOC loans.
• Introduce other financial institution products and services to customers and make appropriate referrals, including mortgage, investment services, and treasury management services.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations, and laws, including those related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC.
• Complete all mandatory annual compliance training.
• Perform other duties and special projects as assigned.

Requirements

• High school diploma or equivalent required.
• 5+ years of public contact or sales experience.
• Experience in an SSA position or equivalent at another financial institution.
• Above-average PC and technology skills, with the ability to use applicable software and branch automation systems.
• Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act.
• Thorough knowledge of the Teller system, consumer account opening and maintenance, transaction processing, and wire transfers.
• Sales and service skills, including knowledge of bank products and services to identify and fulfill customer needs, conduct sales/service dialogue, and make referrals.
• Stay updated on changes in policies and procedures related to retail and consumer lending products.
• Excellent verbal and written communication skills, with the ability to resolve customer concerns positively and a high attention to detail.
• Successful completion of in-house training programs for new accounts function within one year of accepting the position.
• Actively demonstrate and foster the corporate culture in all actions and words.
• Team and goal-oriented style, working cooperatively to attain branch and individual sales and service goals.
• Ability to gain credibility as a knowledgeable financial problem solver.
• Understand and apply bank policies and procedures to ensure operational efficiency and regulatory compliance.
• Ability to work with limited or no direct supervision.
• Organized with an aptitude for basic math.
• Ability to think and act independently within bank policy and assigned authority.
• Proficient in Microsoft Office products.

Preferred Qualifications

• Associate or Bachelor’s degree in a relevant field.

About HomeTrust Bank

Founded in 1926, HomeTrust Bank is a North Carolina-chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia.

Work Environment & Physical Requirements

• Operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
• Requires close vision, distance vision, and the ability to adjust focus.
• Physical activities include reaching, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.
• Frequent communication to exchange accurate information with others.
• May need to move around the office to attend meetings or access files and tools.