Sales and Service Associate

Location: Hialeah, FL 33012 | On-site

About Us

Popular is Puerto Rico’s leading financial institution, evolving since its founding over a century ago. From a small bank, it has grown into a large corporation offering a wide variety of financial services and solutions to customers in the United States, the Caribbean, and Latin America. As employees, we are dedicated to helping customers achieve their dreams by providing financial solutions at every stage of their lives. Our extensive trajectory reflects the resiliency and determination of our team to innovate, deliver the right solutions, and support the communities we serve. We value diverse skills, experiences, and backgrounds.

Popular’s employees are considered essential workers, playing a critical role in ensuring the continuity of financial services, even during emergencies or natural disasters. By applying to this position, you acknowledge that Popular may require your services during and immediately after such events.

About the Role

The Sales and Service Associate performs a dual role in a branch, focusing on both sales and operational responsibilities. This position is responsible for selling bank products and services to meet the needs of existing and potential customers while delivering high-quality service in line with bank goals for growth, profitability, and customer satisfaction. The role also involves accurately processing customer transactions to ensure a best-in-class experience.

Responsibilities

Sales

• Work with the branch manager and supervisor to attain or exceed individual sales goals.
• Build trust-based relationships with clients by actively listening and uncovering their financial needs to provide tailored solutions.
• Conduct sales activities, including in-person or phone interviews with clients and prospective clients, community involvement, and other initiatives to drive business to the branch.
• Support marketing campaigns and product launches by adapting sales techniques and leveraging marketing tools and branch technology.
• Educate clients on self-service capabilities and encourage the use of digital banking options (e.g., smart ATMs, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets).
• Perform basic inquiries related to account openings to ensure customers understand account features.
• Stay informed about changes in the banking environment, competition, and customers' business needs.

Operations

• Ensure compliance with all bank policies and regulations to help the branch pass assessments and audits.
• Execute teller banking transactions accurately in accordance with Popular’s policies, procedures, and legal/regulatory requirements.
• Assist in processing night depository bags, currency, and ATM settlements as required.

Customer Experience

• Consistently deliver sales and service activities while adhering to Popular’s key values: professionalism, accountability, customer centricity, and security.
• Promote an environment of ongoing customer feedback and continuous improvement.
• Respond effectively to customers requesting account updates or closures, determine reasons for dissatisfaction, and offer alternatives while processing account maintenance in a compliant manner.

Risk Management

• Support compliance functions, including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring strict adherence to security protocols.
• Collect, analyze, and secure all necessary documentation for successful account openings; notify supervisors of any suspicious or questionable documents.
• Promote the branch’s active involvement in the community and report all Community Reinvestment Act (CRA) related activities to the appropriate unit.
• Proactively identify fraudulent or forged documentation/activity and report such incidents to supervisors.
• Maintain confidentiality of customer information and adhere to all bank policies and procedures.

Requirements

• High School Diploma or equivalent.
• At least one year of demonstrated successful sales experience and six months of cash handling experience (or equivalent related experience and training).
• NMLS registration; compliant with the Safe Act.
• Must provide evidence of academic preparation or courses related to the job posting, if necessary.
• Authorized to work for any employer in the United States; this position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.