Sales and Service Associate

Location: 4200 Chino Hills Parkway Suite 780, Chino Hills, CA 91709

About Us

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym—we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

About the Role

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust-based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

Responsibilities

• Develop first-name relationships with members, answering questions, resolving concerns, and connecting both members and guests with the appropriate resources.
• Help keep our gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit—helping inspire them to take the right next steps in pursuing their fitness goals within our community.
• Support an exceptional new member onboarding experience that helps members get connected to our fitness offerings. As the first face they see when they walk in, your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Requirements

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Qualifications

• Demonstrate authenticity, sincerity, and open-mindedness; show up as yourself and act with integrity.
• Self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.

Schedule

Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

Travel

Minimum travel may be required for training purposes and lead generation.

Pay

Pay Range: $16.90 - $16.90 per hour.

Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Benefits

• Free gym membership for all team members and their eligible dependents.
• Paid time off (for eligible team members).
• Medical, dental, and vision coverage (for eligible team members).
• 401k with company match for qualifying positions.
• Discounts on products and personal training.
• Employee Assistance Program (EAP).
• Basic Group Life and AD&D Insurance ($10,000).
• Access to Employee Resource Groups for community events (in-person and virtual).

Eligibility for benefits is based on position, hire date, service date, and average hours worked.