Sales and Service Associate

About the role

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust-based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• Helping keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings.
• Ensuring a friendly greeting/check-in and prompt attention to members' needs.

Requirements

• Required Knowledge, Skills & Abilities:
  • Demonstrate authenticity, sincerity, and open-mindedness.
  • Self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
  • Strive to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
  • Embrace challenges and view setbacks as opportunities to learn and grow.
  • Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Qualifications

• Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.
• Minimum travel may be required for training purpose and lead generation.

Benefits

• Comprehensive benefits to help our team members do just that.
• Includes health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance.
• Eligibility for various employee resource groups.

Pay

• Free Club Membership.
• Employee Assistance Program (EAP).
• Basic Group Life and Accident Insurance ($10,000).
• 401k Savings and Investment Plan.