Sales and Operations Coordinator

About the role

We are seeking a Sales & Operations Coordinator to drive the operational sales cycle for the BioCyc/Pathway Tools platform, handling renewals and new sales. This role ensures customers have a seamless experience—from initial interest through long-term renewal—so researchers can focus on discovery while we deliver a dependable, user-friendly commercial process. The ideal candidate combines strong operational discipline with a customer-focused mindset and an interest in scientific software. This position can work fully remote.

Responsibilities

• Lead the sales process for both renewals and new customer acquisitions.
• Maintain accurate renewal tracking in HubSpot and Stripe, ensuring proactive outreach, customer negotiation, and on-time renewals.
• Partner with SRI Finance and Legal to facilitate smooth contracting, invoicing, and compliance.
• Deliver a consistently positive customer experience through clear communication and reliable follow-through.
• Keep meticulous records of sales activity, forecasting, and customer interactions.
• Assist with customer support, such as resolving lost account credentials.
• Produce periodic reports on renewals, pipeline status, and key sales metrics.

Requirements

• 2-5 years of sales operations or customer support experience, including work with customers’ finance and purchasing teams.
• U.S. Citizen or Permanent Resident.
• Experience with HubSpot and MS Office Tools.
• Comfort working with scientific customers and translating their needs into actionable sales insight.

Qualifications

• Degree in Biology or a related field is a plus but not required.

Desired Skills

• Experience with Google Analytics to understand user behavior and inform sales and marketing efforts.
• Familiarity with BioCyc/Pathway Tools and core bioinformatics concepts.

Pay

The salary range is $56,776–$94,040. Ranges vary based on geographic location, market competitiveness, and internal equity. Positions may also qualify for SRI’s Pay for Outstanding Performance program or the annual Performance-Based Compensation program.

Benefits

SRI offers a competitive benefits package. View details here.