Sales and Operations Advisor

Responsibilities

• Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the DriveTime Nurture and Sales processes.
• Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.
• Perform operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).
• Maintain expert knowledge of dealership inventory, website, OET experience, financing options, and all related sales processes (trades, upgrades, post-sale activities).
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
• Deliver a world-class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
• Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
• Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.

Requirements

• A High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• Minimum of 3 years of experience in sales and retail operations, with proven success in driving sales performance, managing operational processes, and delivering high-quality customer experiences.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• At least 18 years of age.
• Ability to pass a drug test and a background check.

Physical Demands

• Must be able to remain in a stationary position at least 75% of the time.
• Frequent communication with internal and external customers.
• Must be able to exchange accurate information in these situations.
• Move objects up to 20 pounds occasionally.

Benefits

• Medical, dental, and vision insurance.
• 401(K) plan.
• Company-paid life insurance policy.
• Short and long-term disability coverage.
• Tuition reimbursement.
• Wellness program.
• Gratitude is Green.
• Paid time off including wellness days, holidays, and personal time.
• Great Place to Work Certification.
• Comparably Awards: Best Company for Diversity, Best Company Culture, and Best Company Leadership.