Sales and Management Intern

Sales and Guest Service

• Greet Guests with a friendly, engaging attitude
• Answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
• Demonstrate product utilizing product knowledge and sales education
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Meet or above performance standards in all Buckle business builders and guest loyalty
• Place Special Orders or call other stores to find desired merchandise
• Develop and maintain knowledge of Buckle’s customer service expectations
• Help Guests try on or fit merchandise
• Prepare merchandise for alterations
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
• Place orders for special items
• Develop and maintain knowledge of Buckle’s customer service expectations
• Communicate any policy violations and Teammate or Guest concerns to appropriate parties

Recruiting, Training, and Development

• Maintain a positive attitude at all times creating a positive floor culture
• Recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals, and Teammate Recommend
• Develop an understanding of Buckle’s products, sales presentation, and merchandising process
• Lead and motivate the team by tracking the specific department or company tool through Performance Tracker
• Develop recruiting, merchandising, and leadership skills
• Participate monthly in conference calls

Visual Merchandise Management

• Present merchandise in a manner that will maximize sales and achieve optimum merchandise turn
• Stay current on product range
• Work with other Teammates and Guests to identify product improvements, new product ideas, and new product feedback
• Ensure sales floor is consistently sized and new freight is appropriately displayed

Operations

• Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
• Open and close cash registers, use magnetic card readers, perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Follow all Loss Prevention guidelines, including daily bag and purse checks
• Understand and execute all policies regarding payments, exchanges, and Loss Prevention practices
• Perform merchandising tasks, such as handling freight, re-merchandising, preparing displays, completing price markdowns, and transfers
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
• Understand and apply the Buckle’s Code of Ethics and all Buckle’s policies, procedures, and handbooks

Internship Duties

• Complete Teammate Orientation, Beginning Leadership, and Recruiting, Interviewing and Hiring sections of the Buckle Management Manual
• Provide weekly reports and progress updates to the Area Manager and District Manager
• Develop an understanding of Buckle’s products, sales presentation, and merchandising process
• Put knowledge into action by managing a product category – set sales goals, educate teammates, and track your own results
• Develop recruiting, merchandising, and leadership skills
• Participate monthly in conference calls
• Take ownership and responsibility for all required assignments within the Internship
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit
• Special projects and other duties as assigned