Sales And Customer Service

Job Summary

This is an entry level position and no experience is necessary. We are seeking an outgoing and detail-oriented customer-focused Battle representative to serve as the primary point of contact between our customers and the service department. The Service Advisor is responsible for calling upon 5 large current customers and making sure they are getting the quality deliveries and prospecting for new business.

Key Responsibilities

• Customer Interface:
• Call upon and visit current customers to make sure they are getting excellent service.
• Possess the ability to prospect for new business in the Detroit area.
• Communicate repair status updates to customers throughout the service process, including any changes in scope, cost, or timeline.
• Handle customer inquiries, concerns, and complaints with professionalism, escalating to the General Manager when necessary.
• Build and maintain strong relationships with fleet accounts and repeat customers.
• Business Development Support:
• Identify and recommend additional services and preventive maintenance based on vehicle condition and manufacturer recommendations. This will be taught to the representative.
• Support the Boots on the Ground outreach initiative by maintaining awareness of customer needs and competitive landscape.
• Contribute to customer retention efforts through consistent follow-up, quality communication, and service excellence.

Required Qualifications

• No experience necessary.
• A positive attitude and excellent work ethic required.
• Strong verbal and written communication skills with the ability to take excellent notes.
• Demonstrated ability to manage multiple priorities in a fast-paced service environment.
• Strong organizational skills and attention to detail in repair order documentation.
• A valid driver's license with a clean driving record.
• Proficiency with computers, email, and standard office software.

Benefits

• Competitive compensation ($25-$37/hour based on experience and credentials).
• Comprehensive health, dental, and vision insurance.
• Paid vacation and holidays.
• Professional development opportunities.
• A modern, climate-controlled facility with state-of-the-art equipment.

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