Sales And Customer Service
Job Summary
This is an entry level position and no experience is necessary. We are seeking an outgoing and detail-oriented customer-focused Battle representative to serve as the primary point of contact between our customers and the service department.
Key Responsibilities
- Customer Interface: Call upon and visit current customers to make sure they are getting excellent service. Prospect for new business in the Detroit area. Communicate repair status updates to customers throughout the service process, including any changes in scope, cost, or timeline. Handle customer inquiries, concerns, and complaints with professionalism, escalating to the General Manager when necessary. Build and maintain strong relationships with fleet accounts and repeat customers.
- Business Development Support: Identify and recommend additional services and preventive maintenance based on vehicle condition and manufacturer recommendations. This will be taught to the representative. Support the Boots on the Ground outreach initiative by maintaining awareness of customer needs and competitive landscape. Contribute to customer retention efforts through consistent follow-up, quality communication, and service excellence.
Required Qualifications
- No experience necessary. Positive attitude and excellent work ethic required. Strong verbal and written communication skills with the ability to take excellent notes. Demonstrated ability to manage multiple priorities in a fast-paced service environment. Strong organizational skills and attention to detail in repair order documentation. Valid driver's license with clean driving record. Proficiency with computers, email, and standard office software.
Benefits
- Competitive compensation ($25-$37/hour based on experience and credentials).
- Comprehensive health, dental, and vision insurance.
- Paid vacation and holidays.
- Professional development opportunities.
- Modern, climate-controlled facility with state-of-the-art equipment.
Pay
The hourly wage for this position will adhere to Battle Motors' pay scale.
Schedule
Hours will vary based on the needs of the business, but generally include a mix of weekday and weekend work.
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