Customer Service/Sales

About the role

We are seeking a Customer Service/Sales professional for a long-term temporary opportunity in Pomona, CA within a manufacturing-related environment. This role is ideal for a customer-focused candidate who enjoys solving problems, supporting online orders, communicating with customers, and building toward a future sales path. This position will begin with a strong focus on customer service, order support, product assistance, returns, and customer communication. After approximately 3 to 6 months, the role is expected to transition into a sales-focused position, initially managing existing accounts and later expanding into lead generation and new business development as the employee becomes more comfortable. This is a great opportunity for someone with 1 to 2 years of experience who wants long-term stability, supportive training, and a clear path into sales. The team environment offers exposure to customer service, e-commerce support, account management, logistics coordination, and sales development, making it a strong fit for candidates looking to grow within a professional business setting.

Responsibilities

• Answer incoming customer calls and emails, provide product support, resolve concerns, and assist with e-commerce portal questions.
• Process online orders through direct shopping cart sites, including order import, billing and shipping verification, fraud review, and out-of-stock follow-up.
• Issue and process RMA requests for dealers and end users related to merchandise returns or defective products.
• Recommend alternative products, accessory items, or additional purchases based on customer needs.
• Serve as the first point of contact for phone calls, visitors, and interview candidates, and route inquiries to the appropriate departments.
• Communicate customer requirements with shipping and logistics teams and assist with additional administrative or ad hoc duties as needed.

Pay

$22 per hour. Contract/Temporary position expected to last over one year with possibility of permanent hire. Role transitions to sales-focused position after approximately 3 to 6 months; commission or other incentives may become available based on performance over time but not immediately upon transition.

Benefits

For temporary assignments lasting 13 weeks or longer: major medical, dental, vision, 401k, and any statutory sick pay where required.